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*_Job Summary_*

In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.

*_COMPANY DESCRIPTION_*

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

*_Essential Functions_*

* Provide exemplary Customer Service

* Assign the correct medical record number and notify HIM for any duplicate patient records

* Schedule all appointment types, including the most complex, across all facilities with a high degree of accuracy

* Answer incoming calls in a timely and professional manner

* Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on OP diagnostic hospital services.

* Pre-registration of scheduled procedures

* Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside.

* In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house. Provide estimates to patients and/or physicians as requested

* Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system

* Follows all guidelines set forth in the Cash Handling policy.

* Explain benefits to the patient and/or family member as needed in person and telephonically.

* Obtain insurance and photo identification card copies

* Assign insurance plans accurately

* Scan appropriate order into the correct patient’s account

* Relays information between patients, family members, and clinical staff as needed

* Updates demographic information as needed

* Obtain signatures on documents needed to complete the registration process.

* Assists patients during the checkout & Pre-registration process by calculating and collecting a payment information and posting payments accordingly

* Cross trained to register patients in any registration area.

* Assist with training of new employees

* Works Revenue Cycle reports when assigned

* Other duties as assigned

* Knowledge, Skills & Abilities

* Communication-communicates clearly and concisely, verbally and in writing

* Customer orientation-establishes and maintains long-term customer relationships by building trust and respect

* Interpersonal skills-able to work effectively with fellow coworkers and clinical staff members

* Basic skills-demonstrates the ability to organize and perform multiple tasks accurately in a timely manner in a fast paced environment

* PC skills-knowledge of Microsoft Offices and other required applications

* Policies and Procedures-demonstrates knowledge and understanding of organizational policies and procedures.

*_Qualifications_*

*_Minimum Education_*

* High school diploma or equivalent required

*_Minimum Work Experience_*

* 3 years’ experience in medical facility, health insurance, or related area preferred

* 3 years in Patient Access preferred.

* Medical terminology knowledge preferred.

**Job:** **Please select a valid job field*

Organization:**

**Title:** *Patient Access Rep(r,s,pr)-PRN*

**Location:** *NC-Hickory*

**Requisition ID:** *7469-10768*