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Field Service Technician Lead

Caldwell, ID

Full Time

Mid Level

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Job Title: Field Service Technician Lead

STATUS: Full-Time, Non-Exempt

Department: Service

Reports to:  General Manager of Service

Travel: Up to 25% travel required across multiple states

Be the Difference with JTS | Mission Critical Group!

AtJTS|Mission Critical Group, we don’t just hire employees, we empower skilled professionals to drive real impact. Through ourpeople-centered management approach, we attract, hire, and retain exceptional individuals by fostering a culture where innovation thrives, transparency is valued, and resilience is key. Our core values—Have Humanity, Be Transparent, Drive Innovation, Be Resilient, Always Reliable, and Grit—define the way we work and succeed together.

Come be a part of theMCG Way, where your contributions matter, your growth is supported, and your career has purpose.Join us and help shape the future!

Job Summary:

The Field Service Technician Lead will be responsible for supervision, training & mentoring of the field service technicians to include operational coordination and on-time completion of projects, and within scope and budget. This position will ensure that all team members are proficient in ensuring systems are operating efficiently and safely, as well as troubleshooting and diagnosis of any potential & recurring field issues. In addition, this role will oversee all aspects of designated projects, which includes setting deadlines, assigning responsibilities, monitoring, and summarizing the progress of the project.

Who You Are:

+ A Hands-On Leader: You lead from the front—offering guidance, mentorship, and support to your team of field service technicians while ensuring high-quality performance and accountability.

+ Technically Skilled & Safety-Driven: You have deep experience in system operations and troubleshooting, with a strong commitment to operational efficiency and safety in the field.

+ Project-Oriented: You’re adept at managing multiple field assignments, setting clear expectations, assigning responsibilities, and ensuring projects are completed on time, within scope, and on budget.

+ Strong Communicator: You convey complex technical issues clearly and effectively, whether you're speaking with your team, customers, or leadership.

+ Detail-Focused & Organized: You keep a close eye on team progress, field diagnostics, and project deliverables, ensuring nothing falls through the cracks.

+ Trainer & Mentor: You take pride in developing others—ensuring each technician is trained, confident, and capable in both standard procedures and complex problem-solving.

+ Customer-Focused: You understand the value of uptime and reliability and work proactively to minimize disruptions and exceed service expectations.

Key Responsibilities:

+ Effective team leader, mentor and trainer of all field technicians

+ Full operational understanding of field technician duties and responsibilities, ensuring compliance with relevant standards

+ Oversee field technicians ensuring quality workmanship and excellent customer service while developing a professional and well qualified team

+ Act as the point of contact & communicate project status to all participants; ensuring that projects are completed within scope and budget.

+ Manage all onsite diagnostics, testing, troubleshooting, fitting, repair, maintenance and installation of parts to include full understanding of electrical schematics and wiring practices to determine proper solutions to produce timely resolution

+ Work collaboratively with coordinators to open Service Orders, schedule and coordinate field service appointments for repair work

+ Manage the production & execution of detailed service reports & timekeeping for field visits

+ Foster team unity working in close collaboration across the company to create positive working relationships with clients, coworkers and team leaders

+ Arrange and coordinate cost-effective travel as needed, i.e. hotels, flights, rental cars, etc.

+ Properly document field expenses utilizing company expense reporting tools and ensure all team members follow company guidelines for approved expenses

+ Responsible for ensuring efficient and effective service delivery, team management and maintaining customer satisfaction

+ Perform routine one-on-one meetings with team members, evaluate performance & initiate disciplinary action as needed with guidance from leadership

+ Initiate, maintain, and reconcile job related plans & costs in Dynamics database

+ Monitor customer feedback & identifying areas of opportunity to enhance customer satisfaction

+ Coordinate and manage relationships with internal resources, team members, vendors, technicians & leadership to execute projects

+ Maintain & direct detailed notes within the Dynamics database, JetSi internal database, including dates, times, and action items, photos and work orders, etc.

+ Create and maintain all comprehensive project documentation, pictures, layout, etc.

+ Schedule and supervise all aspects of field service, equipment installations and technician scope; Collaborate with Service Operations Lead & leadership team

+ Coordinate internal resources and third-party vendors for seamless execution of projects

+ Other job-related responsibilities as assigned

Qualifications & Experience:

+ 5+ years of experience as a Power Service Technician or field service required

+ High school diploma or equivalent required. Vocational/Technical or Certification preferred

+ Clean driving record with the ability to be added to commercial insurance policy

+ Occasional job related travel required

+ Experience with both high and low voltage

+ Broad mechanical and electrical repair and maintenance skills

+ Strong organizational and multitasking skills

+ Excellent customer service skills

+ Ability to adapt quickly to changing field and site conditions and remain flexible with timelines

+ Excellent time management skills, and highly motivated

+ Strong computer skills including Microsoft Office Suite and ERP systems

+ Ability to read & understand schematics, technical manuals, detailed prints and engineered drawings

+ Excellent verbal and written communication skills, ability to communicate clearly and effectively over the phone

+ High degree of accuracy and attention to detail

+ Must be 18 years of age or older

At JTS, we take pride in producing high-quality,American-made products while providing a workplace where employees can thrive. With locations inCaldwell and Nampa, ID, and Abilene, TX, we offer a supportive, fast-paced environment with excellent benefits and career growth opportunities.

• What JTS Offers:

• Competitive Pay – Weekly pay

•️ Time Off – Generous PTO and10 paid holidays

• Comprehensive Benefits – Affordablehealth, dental, and vision insurance

• Retirement Savings –401k with a 4% employer match

Proudly American-Made  – Be part of a company committed to U.S. manufacturing

• Wellness & Support – Employee Assistance Program and Wellness Program

• Career Growth – Development opportunities to help you advance

• Perks & Discounts – Shoes for Crews and more

• Engaging Culture – Company events and a team-driven environment’

• Safety First – Work in a fast-paced, continuous-run manufacturing facility that prioritizes a “Safety First” culture.

Join a company that values quality, hard work, and the people who make it all happen.Apply today!