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Overview

Medical Assistant, Patient Services Center

Full Time, 80 h ours per pay period , Day shift

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report (https://health.usnews.com/best-hospitals/area/tn/parkwest-medical-center-6520530) as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols! Living in Knoxville means experiencing all four seasons . Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.

Position Summary:

This position coordinates and performs both clerical and clinical activities and functions of the Neurodiagnostics Sleep Disorders Center.

Recruiter : Kathleen Rice || [email protected]

Responsibilities

+ Prepare and maintain patient charts to include insurance, registration, correspondence, laboratory and diagnostic reports, track and request patient records; document as necessary in the charts.

+ Schedule and coordinate appointments, scans and tests; confirm appointments; notify appropriate departments, in writing, of daily and weekly patient schedules.

+ Receive all telephone calls coming into the Neurodiagnostics Sleep Disorders Center; assist patients, physicians and others with patient-related matters; relay diagnostic test results to patients per physician's discretion; conduct follow-up phone calls to patients with problems and "no-shows".

+ Perform BP, TPR and weight on each patient; responsible for alerting physician of abnormalities.

+ Perform medical history on each patient prior to being seen by physician.

+ Prepare monthly statistical data to be reported to Manager.

+ Maintain medical supplies in each exam room and office supplies in clerical area.

+ Conduct daily billing of patient accounts via the computer system; work with the Business Office to make adjustments as necessary.

+ Monitor patient insurance for hospital admission pre-certification requirements; assist with reimbursement issues as needed.

+ Complete forms required for continuity of care, such as patient insurance, home health and DME.

+ Precertifies insurance coverage for procedures and treatments ordered by the physician.

+ Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.

+ Perform other related duties as assigned or requested.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

Four (4) years of healthcare experience

Licensure Requirement:

CPR required.

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Job Title MED ASSISTANT

ID 4307333

Facility Parkwest Medical Center

Department Name PATIENT SERVICES CTR