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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Mobility and Macintosh Engineering Lead to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Information Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. Innovation in IT drives innovation across the organization.

How you will create an impact

We are seeking a highly skilled and motivated Mobility Engineering Co-Lead to join our team. The successful candidate will be responsible for overseeing and co-managing our Intune Mobile Device Management (MDM) and Mobile Application Management (MAM) environment, ensuring the seamless integration and functionality of mobile solutions across the organization. In addition, this candidate will lead the Macintosh JAMF environment.

+ MDM Solution Ownership: Serve as a co-technical lead and subject matter expert for the organization's MDM strategy, including Jamf Pro for macOS and Microsoft Intune for iOS and iPadOS devices.

+ Administration & Management: Administer, configure, and maintain Jamf Pro and Microsoft Intune environments, including device enrollment, policy enforcement, software deployment, and compliance reporting.

+ Security & Compliance: Drive the development and enforcement of device security standards in partnership with security and compliance teams, using features like conditional access and compliance policies within both Jamf and Intune.

+ Software & Application Management: Package, deploy, and troubleshoot macOS and iOS applications and updates using Jamf, Jamf Composer (for custom packages), and Intune.

+ Integration & Automation: Support integration with Apple Business Manager (ABM) and Apple Volume Purchase Program (VPP). Develop and maintain automated solutions using scripting (e.g., AppleScript, Shell Scripts, PowerShell) to streamline device management tasks.

+ Documentation & Reporting: Maintain comprehensive technical documentation, including standard operating procedures (SOPs), deployment guides, troubleshooting runbooks, and reports on device compliance and health.

+ Troubleshooting & Support: Provide Tier 2/3 support for macOS and iOS devices, resolving complex endpoint management issues and collaborating with IT support teams.

+ Innovation & Best Practices: Evaluate new software packages, features, and capabilities in the Apple and Microsoft ecosystems, making recommendations for their adoption and promoting best practices in MDM.

+ Collaboration: Partner cross-functionally with Infrastructure, Security, and IT Support teams to ensure seamless device experiences and integration with enterprise infrastructure.

What you’ll need to succeed

+ 5+ years of experience in systems or endpoint management, with significant experience focused on Jamf Pro and Microsoft Intune in a leadership or senior capacity.

+ Strong expertise in macOS (e.g., Sonoma/Sequoia), iOS/iPadOS administration, configuration, patching, and security.

+ Solid experience implementing device management, application management, and compliance management using Jamf Pro, Jamf Composer, and Microsoft Intune.

+ Proficiency in scripting (e.g., AppleScript, Shell Scripts, PowerShell, Python) for automation and device configuration.

+ Familiarity with Apple Business Manager (ABM) and device enrollment programs.

+ Experience with Microsoft 365 services and Azure AD, including Autopilot, configuration profiles, conditional access, and compliance policy management.

+ Extensive knowledge of network protocols, VPN configurations, SSL certificates, and integrating Mac systems in mixed OS environments.

+ Strong problem-solving and troubleshooting skills.

+ Excellent communication (written and verbal), collaboration, and interpersonal skills, with the ability to lead and mentor other engineers.

+ Familiar with ITIL processes using Service Now or other ITSM solutions.

+ Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Preferred Qualifications:

+ Experience with large-scale enterprise environments.

+ Certifications in JAMF Pro and Microsoft Intune or related technologies.

+ Familiarity with other mobile device management solutions.

Ready to make a bigger impact? We look forward to reviewing your application.

#LI-CM1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

IT - Information Technology

AIG GLOBAL OPERATIONS, INC.