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Description

We are looking for a dedicated Help Desk Analyst I to join our team in Auburn, Washington. In this role, you will provide essential technical support and troubleshooting for a range of IT systems and applications. Your expertise will ensure smooth operations and user satisfaction by addressing technical concerns efficiently and effectively.

Responsibilities:

• Diagnose and resolve technical issues related to Windows 10/11, printers, desktop hardware, and peripherals.

• Provide support and troubleshooting for Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.

• Manage user accounts in Active Directory, performing tasks such as password resets and permission updates.

• Record, track, and maintain documentation of all service desk interactions through a ticketing system.

• Offer guidance and solutions to end-users for basic troubleshooting and IT inquiries.

• Collaborate with team members to identify and implement improvements to service desk processes.

• Ensure timely resolution of technical problems to minimize disruptions in daily operations.

Requirements:

+ 1+ years of help desk or technical support experience in a Windows environment.

+ Working knowledge of:

+ Windows 10/11

+ Office 365 suite

+ Active Directory

+ Basic networking (IP, DNS, DHCP)

+ Excellent communication and customer service skills.

+ Strong troubleshooting and problem-solving skills.

+ Ability to prioritize and manage multiple tasks effectively.

+ Willingness to learn and grow in a fast-paced IT support environment.

Benefits

- 401(k)

- 401(k) matching

- Dental Insurance

- Employee assistance program

- Employee discount

- Flexible spending account

- Health insurance

- Life insurance

- Paid time off 1 week

- Retirement plan 401K

- Vision insurance

Requirements • At least 1 year of experience in a help desk or technical support role.

• Proficiency in Active Directory for user account and permission management.

• Strong knowledge of Windows 10/11 and troubleshooting desktop hardware and peripherals.

• Hands-on experience with Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.

• Familiarity with service desk ticketing systems for tracking and documenting issues.

• Excellent problem-solving skills and attention to detail.

• Effective communication abilities to assist users and work collaboratively with the team. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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