• Client Systems Support Specialist

    Robert Half Technology (Somerset, NJ)


    Description

    Job Responsibilities

    •The Client Systems Support Specialist will provide help desk support for customers

    •Support Specialists also research and test 3rd party devices for compatibility with all Brands of products

    •Support customers and internal staff on connectivity devices and 3rd party devices

    + (Training will be provided on specific devices and systems)

    •Research and test 3rd party devices for compatibility with products as needed

    •Handle customer and consumer calls and emails in a manner that creates a positive experience to build loyalty to the brands

    •Software and hardware troubleshooting, announcement of system outages, basic system administration, in-depth assistance on supported software applications, problem tracking/follow-up, and delegation to other specialists for additional assistance

    •Input all calls into call tracking software

    •Collect and relay software information, technical problems and suggestions for improvement to A/S and/or appropriate department manager

    •Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues

    •Liase with A/S and other companies to keep abreast of software development, support materials, and new enhancements of help desk operations

    •May perform miscellaneous tasks/projects as directed by manager

    Requirements

    •Collect and relay software information, technical problems and suggestions for improvement to A/S and/or appropriate department manager

    •Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues

    •Liase with A/S and other companies to keep abreast of software development, support materials, and new enhancements of help desk operations

    •May perform miscellaneous tasks/projects as directed by manager

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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