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Description We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.

Responsibilities:

• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.

• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.

• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.

• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.

• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.

• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.

• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.

• Respond promptly to customer requests for product information, ensuring satisfaction.

• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.

• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies. Requirements • Proven ability to handle high call volumes and maintain productivity under pressure.

• Experience in B2B sales, outbound sales, or inside sales roles.

• Background in retail or food manufacturing is highly advantageous.

• Strong ability to work independently and efficiently in a fast-paced environment.

• Familiarity with tools like QuickBooks, Excel, and Microsoft Publisher.

• Prior experience in a call center setting is a plus.

• Excellent communication skills with a customer-focused approach.

• Willingness to occasionally travel locally to support customer needs.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .