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Description

Position: Technical Services Specialist – Level 1

Schedule: Hybrid (3 days in office), 1st Shift

Direct/Permanent Hire

Robert Half is seeking a Technical Services Specialist for our client in the Pewaukee area, to support customers and internal teams with product-related technical support. The role is responsible for troubleshooting product issues, assisting with installations, and providing pre- and post-sales support. This position reports to the Technical Support Supervisor and works alongside a team of technicians and support staff to ensure consistent and efficient customer service.

Responsibilities:

+ Respond to technical inquiries and troubleshoot hardware and software issues

+ Provide installation support remotely and, occasionally, at customer locations

+ Track and resolve support tickets using a customer service platform

+ Issue return authorizations and coordinate product repairs

+ Maintain accurate documentation of customer interactions and resolutions

+ Support production tasks such as provisioning and activating technical products

+ Coordinate with internal teams including sales, production, and engineering to communicate product feedback and issues

+ Ensure timely communication and delivery of technical support materials

+ Perform additional duties as assigned

Requirements

Qualifications:

+ 3+ years of experience in technical support and customer service

+ Familiarity with manufacturing environments and technical product installation

+ Proficient in basic computer applications; experience with CRMs is a plus

+ Strong communication, organization, and problem-solving skills

+ Ability to work both independently and as part of a team

Preferred:

+ Comfortable working in a fast-paced environment with multiple priorities

+ Strong attention to detail and follow-through

+ Willingness to learn and adapt to evolving technical products and systems

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .