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Description

Position: Technical Support Specialist – Level 2

Schedule: Hybrid (3 days in office), 1st Shift

Direct/Permanent Hire

Robert Half is seeking a Technical Services Specialist (L2) for our client in the Pewaukee area to assist customers with the installation, troubleshooting, and operation of telecommunications and hardware products. This role requires experience supporting voice communication systems and providing technical assistance both before and after product delivery. The position is part of a cross-functional team responsible for maintaining product reliability and ensuring consistent service.

Responsibilities

+ Provide technical support by phone and email, assisting users with installation, configuration, and troubleshooting

+ Support telecommunications systems, including analog, VoIP, and cellular technologies

+ Resolve technical issues quickly and professionally to reduce customer downtime

+ Document support activity and resolution details in a ticketing or CRM system

+ Collaborate with internal departments to share customer feedback and contribute to product enhancements

+ Assist in hardware and software provisioning, programming, and activation

+ Perform routine product testing and minor repairs under the direction of senior staff

+ Update technical documentation and training materials for internal and customer use

+ Support the broader team with overflow or escalated tasks when necessary

Requirements

Requirements:

+ Minimum of 5 years in a technical support or customer service capacity

+ Working knowledge of communication systems such as IP networking, analog lines, and cellular-based services

+ Experience with CRM and helpdesk platforms

+ Ability to work independently and within a fast-paced team environment

+ Strong verbal and written communication skills

+ Organized and detail-oriented approach to problem solving

+ Technical training or certifications preferred

+ Bilingual skills are a plus

Preferred:

+ Familiarity with telecom, low-voltage systems, or product field support

+ Comfortable with hands-on product testing and updates

+ Experience contributing to internal process improvement or product documentation

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .