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General information

**Ref #** 20225

**Remote?** No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

As a member of Ally’s Administrator Team, the Salesforce Administrator manages and optimizes the Salesforce platform, ensuring its effective use and alignment with business needs. This role involves configuring the system, tackling requests from requirement gathering to design to configuration, managing users and data, creating reports and dashboards, and providing general support to users. The Salesforce Administrator bridges the gap between technical aspects and business users, delivering business value efficiently.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

* User and License Management: Set up new users, manage permissions and access levels, and handle user provisioning and deprovisioning.

* System Configuration and Customization: Configure Salesforce to meet business requirements, customize objects, fields, workflows, and automation, and develop custom applications within the platform.

* Report and Dashboard Creation: Design and build reports and dashboards to track key performance indicators (KPIs) and provide insights to stakeholders.

* Troubleshooting and Support: Address user-reported issues, provide technical support, and collaborate with Salesforce dev/engineer and sustain teams to resolve complex problems.

* Staying Up-to-Date: Keep current with the latest Salesforce releases and features, understand new functionalities, and identify opportunities to leverage them for the organization.

* Collaboration: Work closely with business leaders, stakeholders, and other team members to understand their needs and ensure the Salesforce platform effectively supports their workflows.

* Subject Matter Expertise: Serve as an internal expert on Salesforce best practices, governance, upcoming features, functionality, industry trends, and emerging technologies.

* Data Access Control: Design and execute organizational and user control to data access within Salesforce, including object, field, and record-level security.

* Process Evaluation: Evaluate existing processes, process automation, and reporting requirements to determine the most effective and efficient model.

* Solution Alignment: Partner with product and technical teams to ensure alignment with product strategy and technology goals.

* Service Cloud Optimization: Support Service Cloud redesign efforts to support business efficiency and satisfaction goals.

* Release Management: Prepare for and support Salesforce releases, where applicable.

The Skills You Bring

* 3+ years of experience working as a Salesforce Systems Administrator.

* Bachelor's degree in computer science, business, information systems, or equivalent work experience.

* Knowledge of Salesforce products and the ability to develop solutions using standard functionality.

* Experience defining business requirements, writing user stories, creating detailed functional designs, and process documentation.

* Ability to work independently in a fast-paced environment with tight deadlines.

* Relevant business analysis and services skills.

* Expertise with Salesforce Lightning Flows and Omniscript.

* Understanding of business processes and how Salesforce can support business objectives.

* Ability to work effectively with cross-functional teams and build strong working relationships.

* Experience working within an Agile framework and managing tasks within a sprint cycle.

* Problem-solving skills to identify root causes and develop effective solutions.

* Ability to analyze data, identify trends, and translate findings into actionable insights.

* Strong attention to detail and ability to manage multiple projects simultaneously.

* Self-motivated with the ability to prioritize and multi-task.

* Excellent verbal and written communication skills, with the ability to effectively communicate with both technical and non-technical audiences.

* Proficiency with Salesforce Classic and Salesforce Lightning.

* Experience in an enterprise-level environment (100+ users per system, complex business processes involving multiple integrated systems).

* Deep understanding and experience with Service and Sales Cloud. Additional experience in Data Cloud and Financial Services Cloud is preferred.

* Salesforce Administrator Certification (ADM 201), Salesforce Platform App Builder Certification, Salesforce Sales Cloud Consultant Certification, Salesforce Service Cloud Consultant Certification, and/or Salesforce CPQ Certification.

* Familiarity with Salesforce.com best practices, support mechanisms, procedures, and limitations.

\#LI-Hybrid

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 85000

**Experienced:** 117500

**Expert:** 150000

Incentive Compensation: This position is eligible to participate in our annual incentive plan