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General information

**Ref #** 20250

**Remote?** No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

Support Ally Bank in the handling and disposition of all cases relating to New Accounts and Pended Applications. Provide accurate and timely processing regarding cases. Assist with research needed to resolve and decision applications. Candidate will participate in group projects, be responsible for customer care as well as providing instruction and support for the bank’s contact center.

In office role with hybrid schedule, 3 days in office and 2 from home

Shift = Sunday through Thursday 8am - 5pm central time

The Work Itself

* Serve as a primary contact for the resolution of Sales Force issues

* Assist with the research needed to resolve all bank inquiries

* Interact with the Customer Call Center, Ally Bank customers, as well as non-customers

* Recommend procedure/policy changes needed to improve customer experience

* Complete various reports to management

* Interact with Fraud Analyst within unit to ensure issues are not fraudulent

* Interact with various departments within operations to remediate customer issues and discover solutions for case resolution

* Work to reduce percent of accounts in pending to within Bank standards

* All other duties as assigned.

The Skills You Bring

* Customer Service experience providing resolutions is required

* Banking experience preferred

* Experience in Windows-based PC skills (Microsoft Office) required

* Outgoing and eager to learn across business functions

* Excellent communication, organizational and teamwork skills are essential

* Ability to multi-task and to effectively process diverse workloads concurrently

* Ability to work shift Sunday - Thursday 8AM-5PM central time zone

\#LI-Hybrid

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 49920

**Experienced:** 55120

**Expert:** 60320

Incentive Compensation: This position is eligible to participate in our annual incentive plan