• Bilingual Customer Service

    Adecco US, Inc. (Tucker, GA)


    Adecco is assisting one of our top clients in the looking for a **Customer Service Representative** to join our team in Tucker. This isn't your typical call center job—you'll be the go-to person for our delivery teams, ensuring a smooth and successful delivery experience for our customers.

    What You'll Do

    + **Be the backbone for our drivers.** You'll communicate directly with our in-home delivery teams, helping them troubleshoot issues, stay on schedule, and report any unexpected delays.

    + **Support our customers.** When a driver needs help explaining something or a customer is frustrated, you'll step in. You'll act as a calm and confident bridge between the delivery team and the customer, providing clarity and de-escalating issues in both **Spanish and English** .

    + **Assist with real-time operations.** You'll work closely with the Lead CSR to cover phones, track updates, and document issues. You'll also guide second-shift teams through end-of-day check-ins, making sure all items are properly handled before they leave.

    What We're Looking For

    + **Bilingual skills are a must.** You need to be fluent in both Spanish and English to communicate with our diverse team and customer base.

    + **A confident communicator.** You should be assertive and able to handle fast-paced, real-time issues over the phone while staying calm and firm.

    + **Dependable and flexible.** You're available on Fridays and Saturdays and are flexible with shifts that may rotate between 6:00 AM – 2:30 PM and 12:00 PM – 8:30 PM.

    + **An understanding of the job.** While you don't need to be an expert, a background in warehouse work, delivery, handyman tasks, or appliance/furniture assembly is a huge plus.

    + **Prior experience** in a similar role like dispatch, delivery, or logistics is preferred, along with familiarity with systems like Descartes or CLX.

     

    If you're a driven problem-solver who thrives in a dynamic environment and is ready to grow, apply today! We're a team that values innovation and is committed to helping you advance your career.

     

    **Pay Details:** $18.50 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance