• Customer Service Representative

    Adecco US, Inc. (Grapevine, TX)


    Adecco is looking for a** **Customer Service Representative** **.

     

    **Position Type:** Onsite

    **Location:** Grapevine TX 76051

    **Shift:** Monday-Saturday 10-6pm

    **Assignment Type:** 4 months (Temp to hire)

    **Start Date:** ASAP

     

    As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

    What your day-to-day will look like:

    • Assist customers and business partners via telephone and email

    • Handle customer complaints in a calm, professional manner

    • Diagnose, assess, and resolve problems or issues

    • Monitor progress of delivery routes

    • Scan haul-away pods and verify stamps

    • Process changes or cancellations to delivery orders

    Qualifications:

    • 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.

    • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

    Requirements:

    • High school diploma or equivalent

    • Bilingual English/Spanish

    • Strong customer service skills and the ability to satisfactorily resolve issues

    • Solid ability to multitask with exceptional organizational skills

    • Ability to thrive under pressure while delivering solutions that exceed customer expectations

    **Ready to get started?** Apply now and take the next step in your career with Adecco.

    **Pay Details:** $18.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance