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Customer Care Representative (2140)

+ Title:Customer Care Representative

+ Group Company: Mitsubishi Chemical Advanced Materials

+ Location:Mesa, AZ

+ Employment Type:Full time

Group Company:

+ Mitsubishi Chemical Advanced Materials

Mitsubishi Chemical Advanced Materials is a leading global manufacturer of high-performance thermoplastic materials in the form of semi-finished products and finished parts. The company has locations in 20 countries and more than 2,800 employees. Its specialty engineering thermoplastics and composites are superior in performance to metals and other materials and are used in a wide range of applications, primarily in the capital goods industry. The company is continuously developing new areas of applications in close cooperation with industry leaders in a broad variety of customer markets. The Mitsubishi Chemical Advanced Materials Group is well prepared to further expand its market leadership position.

Supporting the vision of our holding company, Mitsubishi Chemical Holdings Corporation (MCHC) (http://www.mitsubishichem-hd.co.jp/english/index.html) , Mitsubishi Chemical Advanced Materials is committed to the realization of KAITEKI, “a sustainable condition which is comfortable for people, society and the Earth”. To realize this vision, the MCHC Group engages in corporate activities that provide products, technologies and services based on the comprehensive capabilities of the Group in the Performance Products Domain, Industrial Materials Domain and Health Care Domain, with chemistry as the basis of our activities. We jointly express and promote our commitment under the corporate brand THE KAITEKI COMPANY.

Job Purpose

The Customer Care Representative plays a key role in supporting Mitsubishi Chemical Group’s advanced composites business, including KyronMAX™ injection molded compounds, KyronTEX compression molded composites, and SMC (FMC composites). This position serves as a central point of contact for customers and internal teams, contributing to the company’s mission of sustainable growth and innovation. Responsibilities include managing commercial orders, coordinating logistics, and supporting marketing initiatives—all with the goal of fostering long-term, collaborative customer relationships.

Principal Accountabilities

+ Process and coordinate sales orders for KyronMAX™ compounds and KyronTEX composites.

+ Respond to product inquiries submitted through the company website.

+ Provide support to the global sales team as needed

+ Assist in the development and coordination of marketing materials for trade shows and events.

+ Collaborate with production teams to ensure accurate scheduling and timely fulfillment of orders.

+ Communicate effectively with customers and internal departments across MCAM’s facility.

+ Maintain customer satisfaction through proactive follow-up and service on existing accounts.

+ Perform additional duties and projects as assigned.

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Knowledge / Skills / Experience

+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

+ Familiarity with ERP systems; experience with Epicor is a plus

+ Minimum of 1 year of customer service experience required

+ Experience working with global, cross-functional teams preferred

+ No travel required; occasional after-hours availability may be necessary to coordinate with international customers

Pay Transparency (complete highlighted sections)

+ **The salary range for this position is $55,000 - $68,800. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.**

+ **Competitive Benefits**

+ **Benefits begin on DAY 1!**

+ **Employee Assistance Programs**

+ **Curated Self-Paced Learning & Development Programs for all Employees**

Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.