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Position General Responsibilities:

The Central Customer Service (CCS) position ensures efficient daily operations while collaborating with the Customer Service Manager. This role is vital for maintaining seamless service delivery, impacting customer satisfaction and the operational efficiency of Stockman Bank. The position supervises a team of specialists handling customer interactions via phone, chat, and email and requires thorough knowledge of Stockman Bank's systems and services. Effective management includes monitoring work allocation and assisting with queries and escalations. This position may involve special projects requiring teamwork and independent work.

Employees Supervised:

Central Customer Service Specialists which may reside on-site at current location and/or remotely.

Education, Experience and Certification Requirements

Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Basic Qualifications:

+ 1+ years of leadership experience

+ Strong written and verbal communication skills

+ Good organizational and time management skills

+ Concentrated attention to detail

+ Demonstrated ability to provide exceptional customer service

+ Proficiency in Microsoft Office skills

+ High School diploma or equivalency

Preferred:

+ Previous Bank Operations knowledge and skills

+ 1-2 years previous financial institution/customer service experience

+ Experience in financial industry or contact center environment

+ Experience using Fiserv Premier or other core banking software programs

+ Ability to motivate and provide feedback to team

+ Experience directing activities of team, training, coaching, mentoring and developing employees

+ Ability to provide strong customer service and develop customer and partner relationships

Dimension of Job:

The Central Customer Service (CCS) position ensures efficient daily operations while collaborating with the Customer Service Manager.

This role is vital for maintaining seamless service delivery, impacting customer satisfaction and the operational efficiency of Stockman Bank. This position supervises a team of specialists handling customer interactions via phone, chat, and email and requires thorough knowledge of Stockman Bank's systems and services. Effective management includes monitoring work allocation and assisting with queries and escalations. This position may involve special projects requiring teamwork and independent work.

For full description, which includes physical mental demands please see attachment.