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We are seeking a motivated and personable Veterinary Customer Service Representative to join our front desk team.

As the first point of contact for our clients, you will play a key role in ensuring an exceptional experience from start to finish. This position is ideal for someone who loves animals, enjoys working with people, and thrives in a fast-paced environment.

Key Responsibilities

+ Greet clients and patients with warmth and professionalism

+ Answer multi-line phone systems, respond to inquiries, and schedule appointments

+ Provide accurate information about services, pricing, and policies

+ Maintain accurate client records and update patient files

+ Process payments and manage billing inquiries

+ Assist with prescription refill requests and communication with veterinary staff

+ Ensure cleanliness and organization of the reception area

+ Support a team-oriented environment with open communication

Pay $22/hr

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com