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Responsibilities:

+ Review and analyze all incoming cargo claims and assign to the appropriate team member

+ Ensure all claims are handled and processed in line with the internal Standard Operating Procedures (SOP) as well as with the requirements of CH Robinson’s insurers

+ Oversee the handling of complex claim files to ensure proper handling

+ Possess a working knowledge of the following:

+ Carriage of Goods by Sea Act (COGSA)

+ Hague / Hagues Visby Rules

+ Warsaw / Montreal Protocol Rules

+ 49 U.S. Code § 14706 (Carmack)

+ Develop learning tools for team members that drive continuous claim improvement and policy understanding.

+ Branch training on marine cargo insurance / transport law / marine liability when needed

+ Set team and individual objectives and priorities

+ Coach, support, and manage the team and individuals to meet and exceed objectives

+ Communicate and manage the team to adhere to corporate and branch policies

+ Prepare for and lead team meetings

+ Additional responsibilities and projects as assigned

Required Qualifications:

+ High School Diploma or GED Equivalent

+ Minimum of 3 years supervisory or management experience

+ Minimum of 4 years Transit or Cargo Claims handling experience

Preferred Qualifications:

+ Bachelor’s degree from an accredited college or university

+ Experience with customs bonds

+ Solid understanding of claims process and industry operations

+ Strong analytical skills for evaluating large amounts of information and drawing appropriate conclusions

+ Able to communicate at multiple levels, to varies audiences, using multiple mediums

+ Generate new ideas to improve performance, translating these ideas into practical solutions

+ Time management and organizational skills

+ Excellent written & verbal communication skills

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$97,400.00 - $162,200.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

+ Two medical plans (including a High Deductible Health Plan)

+ Prescription drug coverage

+ Enhanced Fertility benefits

+ Flexible Spending Accounts

+ Health Savings Account (including employer contribution)

+ Dental and Vision

+ Basic and Supplemental Life Insurance

+ Short-Term and Long-Term Disability

+ Paid and floating holidays

+ Paid time off (PTO)

+ Paid parental leave

+ Paid time off to volunteer in your community

+ Charitable Giving Match Program

+ 401(k) with 6% company matching

+ Employee Stock Purchase Plan

+ Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .