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Description

Our government client is seeking a Service Desk Technician to join their team. Our client provides a variety of technology initiatives and support for a non-partisan and apolitical manner. They would like to bring a an additional Service Desk member on a 6 mo C2H opportunity. This person would join a team of 5 people (1 manager, 1 asst. manager, and 3 service desk members) to serve as the first point of contact for end users. Duties include but are not limited to:

--Provide professional customer service following ITIL best practices. Provide advanced desktop troubleshooting support for common desktop applications such as those found in Microsoft products: Word, Excel Outlook, Visio, Project, Microsoft TEAMS, One-Note as well Internet browser software. Troubleshooting support for Agency specific software.

--Leverage FreshDesk Ticketing system to record support requests, ensure timely closure of work orders, and provide real time alerting and periodic analysis and reporting of request statistics.

--Provide comprehensive software and technology training to government members and staff.

--Evaluate and test for usability new releases of enterprise software.

--Works to continually improve business processes and streamline operational efficiency.

Skills

help desk, help desk support, service desk, troubleshooting, customer service, support, windows 10, active directory, windows, phone support, office 365, desktop, technical support, ticketing system, service, password reset, hardware, microsoft office, outlook, application support, customer support, remote support, helpdesk troubleshooting, microsoft, o365, a+, imaging, software support, mobile device

Top Skills Details

help desk,help desk support,service desk,troubleshooting,customer service,support,windows 10,active directory,windows,phone support,office 365,desktop,technical support,ticketing system,service,password reset,hardware,microsoft office,outlook,application

Additional Skills & Qualifications

Must have Associates or Bachelors or pursuing

Additional Skills & Qualifications

Must have or be pursuing Associates or Bachelors Degree.

Important to know: the hiring manager's top priority is for this person to have a personality and be extremely professional in-front of government end users. If this person does not have ITIL Foundations and A+ certifications, they will be required to obtain these credentials with in 12 months of being a full-time employee (LSA will fund these)

Active Directory skills are a plus

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $24.03 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,SC.

Application Deadline

This position is anticipated to close on Aug 14, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.