"Alerted.org

Are you passionate about helping others and thrive in a fast-paced environment? We are looking for a friendly, detail-oriented individual to join our team as a Call Center Member Service Representative. You’ll be the first point of contact for our members, providing exceptional service and support over the phone.

What You’ll Do

+ Answer 75–125 inbound calls daily with professionalism and care

+ Assist members with online/mobile banking, account inquiries, transactions, fraud concerns, and more

+ Navigate multiple systems (up to 4 programs/screens) efficiently

+ Conduct 30+ direct member discussions monthly and document interactions

+ Review daily performance metrics and participate in call reviews

What You’ll Need

+ Previous customer service experience

+ Strong computer skills (40+ WPM typing speed)

+ Financial industry experience is a plus

Schedule:

Part-Time (25 hours/week), Monday–Friday 11 AM–4 PM, every other Saturday 9 AM–12 PM

Make a Difference Every Day

If you’re ready to build strong relationships and grow your career in a supportive, member-focused environment, we’d love to hear from you!

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Appleton,WI.

Application Deadline

This position is anticipated to close on Aug 14, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.