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Peer Support Facilitator

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Peer Support Facilitator

Salary

$80,142.40 - $130,062.40 Annually

Location

Twin Cities area, MN

Job Type

Full-Time

Job Number

2025-00218

Division

Metro Transit

Department

Bus Transportation Admin

Opening Date

07/31/2025

Closing Date

8/14/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transitis one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Peer Support Programconnects Metro Transit employees with trained peers who offer confidential, compassionate support. Operators and other frontline staff often face high-stress, sometimes traumatic situations that can impact their well-being. This program assists employees as they process those experiences, promotes resilience, and connects them to additional mental health resources when needed.

Note: This posting will establish a six (6) month eligibility list for current and future positions.

What you would do in this job

1. Facilitation of Peer Support Services:

+ Provide walk-in support hours to offer immediate assistance to employees.

+ Lead peer support groups at various Metro Transit locations.

+ Gather data from users of peer support to design and create peer support group programming.

+ Maintain appropriate documentation of activities completed to ensure appropriate employee follow-up and to track program outcomes.

2. Internal and External Resource Connection:

+ Assist employees in accessing the Metropolitan Council’s EAP (AllOne Health).

+ Connect employees to other internal and external resources that promote well-being (e.g., Fit for Life, occupational health, external mental health providers).

+ Periodically review Peer Support Program handouts and connection procedures to ensure accuracy and update as needed.

3. Consultation and Training:

+ Assist in creating, updating, and presenting peer support training material.

+ Collaborate with Peer Support Program Manager and Coordinator to update training information in the Peer Support Handbook.

+ Meet regularly with Peer Support Counselors to provide guidance and address any challenges.

+ Participates in Peer Support Team meetings, review cases, and provide consultation.

4. On-Call and Back-Up Support Services:

+ Respond promptly to on-call requests and provide immediate support when needed.

+ Serve as a back-up peer support resource (during normal working hours) when a Peer Support Counselor is unavailable.

5. Peer Support Program In reach:

+ Present information about the program during various trainings at the Instruction Center (e.g., POD, Apprenticeship Program meetings)

+ Engage with frontline workers to promote a better understanding of the program and encourage its utilization.

+ Collaborate with other programs to bring awareness for other employee resources (e.g., fit for life and EAP).

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of related work experience working in the delivery of mental health services and completed education (in psychology, sociology, social work, mental health services or similarly related field):

+ High school diploma/GED with seven (7) years of experience.

+ Associate degree with five (5) years of experience.

+ Bachelor's degree with three (3) years of experience.

+ Master's degree with one (1) year of experience.

Licensure Requirement:

+ Valid driver's license and good driving record.

What additional skills and experience would be helpful in this job (desired qualifications):

+ Knowledge of basic psychoeducation related to mental health and wellness

+ Experience in delivery of crisis intervention and response

+ Experience in leading interactive groups on topics related to behavioral health while managing group dynamics

+ Understanding of external behavioral health systems.

What knowledge, skills and abilities you should have within the first six months on the job:

+ Understanding of basic psychoeducation related to mental health and wellness

+ Understanding of internal and external behavioral health systems and processes for connection to care

+ Knowledge of crisis intervention principles

+ Functional knowledge of standard MS Office suite software; Excel, Word, Outlook, Teams.

+ Skill in crisis intervention and management

+ Skill in leading interactive groups on topics related to behavioral health while managing group dynamics

+ Skill in connecting with people from a variety of backgrounds and experiences.

+ Ability to help group members feel comfortable and connected to others

+ Ability to build rapport and trust with a diverse group of individuals.

+ Ability to advocate for individuals and assist in helping them get connected to additional services

+ Ability to respond to unexpected mental health crisis situations

+ Ability to model emotional wellness, ethics, personal responsibility, self-advocacy, and hopefulness

+ Ability to be flexible with work shift and scheduling in a 24/7/365 operating environment and adapt to fluctuating work loads

+ Demonstrates empathy and understanding, has ability to assess physical and emotional needs of others and able to respond appropriately

+ Ability to establish and maintain effective working relationships with others and communicate effectively with employees throughout the council, including work unit and mid-level management.

+ Ability to think critically and analyze information to make informed decisions.

Additional information

Union/Grade : Non-Represented Classified (NRC) / Grade G

FLSA Status : Exempt

Safety Sensitive : No

Work Environment: Position works in an office environment. Ability to work non-standard hours may be required to change scheduled days off and assignments on short notice. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions and moderate noise.

The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.

What steps the recruitment process involves:

+ We review your minimum qualifications.

+ We request your Work Record Evaluation (ATU employee only).

+ We rate your education and experience.

+ We conduct a structured panel interview.

+ We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires an accommodation during the selection process, please email [email protected] ([email protected]) .

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

+ Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

+ Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

+ Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

+ Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

+ Well@Work clinic

+ bus/rail pass valued at over $1200 per year

+ parking at many job locations

+ fitness centers at many job locations

+ Employee Assistance Program

+ extensive health and wellness programs and resources

01

Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

+ Yes

+ No

02

How did youfirsthear about this job opening?

+ CareerForce Center

+ Community Event/Organization

+ Employee Referral

+ Facebook

+ Glassdoor

+ Indeed

+ Job Fair

+ LinkedIn

+ Metro Transit Bus Advertisement

+ Twitter

+ Website: governmentjobs.com

+ Website: metrocouncil.org

+ Website: metrotransit.org

+ Website: minnesotajobnetwork.com

+ Other

03

If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Select the option that best indicates your education and experience level.

+ High school diploma/GED AND six (6) years of experience working in the delivery of mental health services.

+ Associate degree AND four (4) years of experience working in the delivery of mental health services.

+ Bachelor's degree or higher AND two (2) years of experience working in the delivery of mental health services.

+ Master's degree AND one (1) year of experience working in the delivery of mental health services.

05

REQUIRED: Do you have a valid driver's license and good driving record?

+ Yes

+ No

06

Please describe your knowledge and/or experience with providing support for mental wellness and wellbeing. If none, please type “N/A”.

07

Do you have knowledge of Metro Transit policies, procedures, and relevant collective bargaining agreements and/or do you have experience working in a unionized environment, including understanding labor relations issues, contract interpretation, and grievance procedures?

+ Yes

+ No

08

If you answered yes to the previous question, please provide an overview of your understanding of Metro Transit policies, procedures, and applicable collective bargaining agreements and/or describe your experience working in a unionized environment, including understanding of labor relations issues, contract interpretation, and grievance procedures. If none, please type “N/A”.

09

Share your experience facilitating conversations on emotionally charged or sensitive topics in an individual and/or group setting. If you do not have this experience, please indicate "N/A."

10

Share your experience in leading interactive groups on topics related to behavioral health while managing group dynamics? If none, please type “N/A”.

11

Please describe your experience contributing to or supporting an inclusive work environment by working effectively with people from different backgrounds, roles, or perspectives.

12

Confidentiality is a key value in peer support work. What does it mean to you personally, and how do you ensure you're honoring it when supporting others?

Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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