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Position: Operations Account Manager

Core Responsibilities & Duties:

+ Plan, quote, enter, direct, and monitor domestic shipments

+ Ensure all customer instructions are entered into the system

+ Ensure necessary shipment milestones are present and in correct order

+ Work with operations team to determine routing for required service level

+ Negotiating rates with vendors and request spot quotes

+ Accruing vendor costs and working to revolve any variances

+ Sending invoices to the customers

+ Ensure freight and documentation meets security, TSA, and company compliance programs

+ Track and monitor entire process of cargo movement and keep customers up to date on movement details

+ Other duties as assigned

Job Requirements & Qualifications:

+ Five (5) years freight forwarding operations or account management experience preferred

+ Computer skills including Microsoft Office products including Word, Excel, Outlook, etc.

+ Strong attention to detail and ability to handle high volume of transactions

+ Ability to multitask and work well under pressure

+ Strong verbal and written communication skills

+ Ability to coordinate efforts with other organizations

+ Strong problem-solving skills

+ Team oriented

What We Offer:

+ Competitive base salary

+ Paid time off within the first year of employment, sick time and holidays

+ Company provided life insurance

+ Health, vision, and dental insurance options

+ Commuter benefit plan

+ Optional supplemental life insurance

+ 401(k)

+ Wellness program

+ A great place to work with a terrific culture

Forward is an Equal Opportunity employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team