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Description

Position Summary:

The Executive Director, Account Management is responsible for leading and executing the strategic vision for Kilian Paris and Frederic Malle in North America. This role serves as the key point of contact for retail partners and owns the end-to-end strategy and execution of account management to drive profitable growth across all channels. The leader will inspire and develop a high-performing team while collaborating cross-functionally with Marketing, Education, Finance, and Global partners to optimize brand performance and deliver net and retail sales targets.

Key Responsibilities:

Leadership & Talent Development:

- Lead, coach, and inspire a team of Account Leads to deliver results and uphold Estée Lauder’s culture of inclusive leadership.

- Identify talent needs, recruit, and develop team capabilities; support succession planning and career development.

- Foster collaboration across functions and drive an inclusive, growth-minded culture.

Strategic Business Planning:

- Define account-level strategies that align with brand objectives to drive growth, market share, and profitability.

- Oversee execution of 360° retail strategies, including assortment, merchandising, promotions, and localization needs.

- Partner with Marketing and Product Marketing to build omnichannel campaigns, calendars, and activations.

- Drive integration of brick & mortar and retailer.com to ensure a cohesive omnichannel experience.

Retailer Relationship Management:

- Serve as the primary liaison with key retail partners to drive brand growth and negotiate strategic initiatives.

- Leverage strong retailer relationships to unlock incremental opportunities.

- Support Account Leads in negotiations; step in for the GM when needed.

Financial Management & Analytics:

- Own key P&L metrics, including net/retail sales, demo, co-op, GWP, and investments; manage to monthly targets.

- Lead the LE process: develop shipment forecasts, review sales trends, and identify risks/opportunities.

- Conduct seasonal P&L reviews with Finance to ensure optimal productivity and profitability across doors.

Qualifications

- Bachelor’s degree required.

- 12+ years of experience in prestige beauty/fragrance, sales, retail, or department store management.

- Strong business acumen and demonstrated success in managing financials (e.g., P&L, ROI).

- Proven leadership in building and motivating high-performing sales teams.

- Deep understanding of omnichannel strategy and retailer dynamics.

- Excellent negotiation, communication, and presentation skills.

- Highly organized with strong project management skills and attention to detail.

- Proficiency in Microsoft Office Suite; experience with data analytics tools is a plus.

- Willingness to travel domestically up to 30%.

Key Competencies:

- Thinks Strategically: Anticipates future trends and translates vision into actionable plans.

- Aligns & Engages Teams: Inspires and mobilizes others around a shared strategy.

- Embraces Change: Leads transformation efforts to evolve and grow the business.

- Develops Talent: Cultivates individual and team growth.

- Builds Collaborative Relationships: Works cross-functionally to achieve shared success.

- Strives for Excellence in Execution: Delivers consistent, high-impact results with agility.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].