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Support Technician

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Support Technician

Salary

$40,687.92 - $67,979.34 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13257

Department

Human Services

Division

Division of Social Services

Opening Date

07/29/2025

Closing Date

8/8/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk Department of Human Services (NDHS) connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance. Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more.

The NDHS seeks members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment that instills hope and recovery opportunities for the persons we serve.

The NDHS is seeking a Support Technician to perform financial and clerical duties related to Family Services/Child Protective Services. Answers telephone inquiries, maintains and updates records and prepares reports. Maintains electronic files, process paperwork, document meetings, type documents and correspondences, compile reports, sorts and distributes mail, and order office supplies. Provides support to Child Protective Services Program, to include Investigation Unit, In-Home, and Family Support.

Department Hiring Salary Range: $40,688 – 46,791

Essential Functions

Essential functions include but are not limited to:

+ Provides clerical assistance to the Child Protective Services program.

+ Prepares correspondences, documents meeting notes, schedules appointments and meetings,

+ Maintains and retrieves files, distributing calendars and work schedules,

+ Maintains office supplies,

+ Enters documents into the agency’s electronic filing system,

+ Keeps various logs of information, maintains databases, and prepares correspondence and reports,

+ Research documents as requested,

+ Processes incoming mail, paperwork, and completes paperwork,

+ Maintains security of classified or sensitive information related to client, personnel, and financial records,

+ Assists clerical team members with basic office clerical duties.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).

Additional Information & Requirements

Working Hours: 8:30 - 5:00 p.m. Monday through Friday

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

04

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree or higher

05

Describe your experience in using Microsoft business products (include all experience with Word, Excel, Access, Outlook, and PowerPoint). If no experience, please type N/A.

06

Do you have experience typing minutes for meetings?

+ Yes

+ No

07

Do you have experience creating different types of documents, correspondence, or reports.

+ Yes

+ No

08

How many years of experience do you have providing general office support in a professional business environment?

+ No experience

+ Less than 1 year of experience

+ 1-2 years of experience

+ 3-4 years of experience

+ 5 or more years of experience

09

How many years of experience do you have managing calendars, coordinating, and scheduling meetings, answering calls, and responding to general inquiries?

+ No experience

+ Less than 1 year of experience

+ 1-2 years of experience

+ 3-4 years of experience

+ 5 or more years of experience

10

Please provide the name, email address, and phone number of your current or most recent supervisor

11

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

12

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

+ I have been convicted of a felony

+ I have been convicted of a misdemeanor

+ I have been convicted of a felony and a misdemeanor

+ I have not been convicted of a felony or a misdemeanor

13

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

14

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

15

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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