• Lead Customer Service Representative

    Waste Connections (Cleveland, TN)


    At **Waste Connections** , we’re more than just a waste services company—we’re a team of empowered individuals committed to making a meaningful impact in our communities across the U.S. and Canada. Our culture is built on trust, autonomy, and a shared drive to grow both personally and professionally.

     

    We’re proud to be a different kind of company with a different kind of culture—one where your leadership can truly make a difference.

     

    About the Role

     

    As a **Lead Customer Service Representative** , you’ll play a key role in supporting our customer service team while ensuring we deliver exceptional service to our customers and communities. You’ll be the go-to person for escalated issues, team guidance, and process improvements, all while maintaining a strong focus on safety, efficiency, and customer satisfaction.

    Key Responsibilities

    + Lead and support a team of customer service representatives, providing coaching, training, and performance feedback.

    + Handle escalated customer inquiries and resolve complex service issues with professionalism and care.

    + Monitor daily operations to ensure timely and accurate processing of service requests, payments, and account updates.

    + Collaborate with internal departments and field teams to ensure service excellence and operational efficiency.

    + Identify opportunities for process improvement and assist in implementing best practices across the team.

    What We’re Looking For

    + **2+ years** of high-volume customer service experience.

    + **1+ year** of experience in a customer service leadership or supervisory role.

    + Proficiency in **Microsoft Word, Excel, and Outlook** .

    + Strong communication skills—both verbal and written.

    + A proactive, team-oriented mindset with a passion for helping others succeed.

    What You’ll Get From Us

    + **Competitive Pay** : Starting at **$22.00/hr**

    + **Comprehensive Benefits** :

    + 401(K) with company match

    + Medical, Dental, and Vision Insurance

    + Life Insurance, Short/Long-Term Disability

    + Employee Assistance Program & Mental Health Support

    + Emergency Travel Assistance & Prepaid Legal Plan

    + Employee Stock Purchase Plan & Relief Fund

    + Scholarship Opportunities for Children of Employees

     

    Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.