• Peer Warmline Supervisor

    Common Ground (Pontiac, MI)


    Job Title: Peer Warmline Supervisor

     

    Base Pay: $27 - $29 hourly (+$3 hourly shift differential)

     

    MDHHS Certified Peer Support Specialist and/or Peer Recovery Coach required

     

    6:00 pm - 2:00 amWeek 1: Sunday - Monday, Wednesday - FridayWeek 2: Monday - Wednesday, Friday - Saturday

    About you:

    The ideal Peer Warmline Supervisor is a strong, self-driven, dedicated leader who works fully remote, supporting Peer Warmline Specialists and facilitating the daily function of the line. If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply!

    About us:

    Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more.

     

    Day in the Life

     

    + Login to helpline applications

    + Ensure adequate coverage with scheduling and staffing

    + Debrief with Peer Warmline Specialists at the end of each shift

    + Implement and enforce policies, procedures, and protocols of the Peer Warmline

    + Provide supervision and monitoring of calls

    + Respond to and document incoming Peer Warmline calls/chats/texts when volume of calls is high

    + Collaborate with other supervisors and leadership

    + Maintain high level confidentiality while performing all duties

    + Perform other duties as assigned

     

    What you need to apply

     

    + Permanent year-round Michigan residency

    + High School Diploma or GED equivalent

    + MDHHS Certified Peer Support Specialist and/or Peer Recovery Coach

    + Minimum 2 years paid work experience as an MDHHS Peer Support Specialist

    + Minimum 1 year of supervisory experience

    + At-home high-speed internet on a private network

    + A private, HIPAA-compliant, dedicated office space

     

    What makes us different

     

    + Non-Profit mission-driven, person-focused environment

    + Opportunity for professional growth

    + Team oriented environment

    + An organizational culture of mental and behavioral health support for all

     

    For your hard work

     

    + Generous Paid Time Off

    + Shift premiums

    + Employer-sponsored benefit and wellness plans (including 16% pay, Calm App, etc.)

    + Competitive wages

     

    Our Mission

     

    Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

     

    Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

     

    See full Peer Warmline Supervisor Job Description Here: https://cghelps.sharepoint.com/:b:/s/HRJobDescriptions/EVV-bYeXyp5At8tuZLFhLvoBt0JMcnFAZRuVuoomu1Z3iA?e=g4hQWQ

     

    Find out more at https://commongroundhelps.org