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Written And Oral Communications Skills Strong Organizational Skills Consultant

Requirement id 154520

Job title Consultant

Job location in Madison, WI

Skills required MICROSOFT WINDOWS, Microsoft Office Integration, Adobe Acrobat, Written And Oral Communications Skills S

Open Date 31-Jul-2025

Close Date

Job type Contract

Duration 10 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: MICROSOFT WINDOWS, Microsoft Office Integration, Adobe Acrobat, Written And Oral Communications Skills S

Start Date : 08/25/2025

End Date : 06/30/2026

Submission Deadline : 8/7/2025 4:00:00 PM

Client Info: DOT

Note :

* Interview Process: via Microsoft Teams

* Duration of Contract: through 6/30/2026 with possible extension

* Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy.

Description :

This position works as a member of the IT Service Desk team, under the general supervision of the IT Madison Support Supervisor. The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all customers utilizing the Department of Transportation IT services. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledgebase, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication.

A Service Desk support person must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in a call center application environment; work is assigned to the individual through an automatic call distribution and the technician documents all work performed within a designated tracking system.

This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes but is not limited to; reporting incidents/accidents/ near misses that resulted or could have resulted in personal injury, maintaining safe working conditions and wearing appropriate personal protective equipment in designated areas, and offering safety and health suggest that would reduce risks to workers.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154520 while calling.

Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets