• Patient Services Representative (PSR) - Lighthouse…

    UPMC (Erie, PA)


    Be Part of Something New at Lighthouse Medical Group!

     

    Join UPMC as a full-time Patient Services Representative (PSR) at our new Lighthouse Medical Group location! This is your opportunity to shape the future of healthcare from the ground up. Enjoy weekday-only hours (7:00 AM – 5:00 PM) with no weekends required and play a vital role in delivering an exceptional patient experience. In this front-facing role, you'll welcome patients, assist with check-in and check-out, verify insurance, collect payments, and promote digital tools like MyUPMC. Epic experience is preferred as we build efficient, patient-centered workflows from day one.

     

    If you're passionate about service excellence, technology in healthcare, and being part of a collaborative and innovative team, we want to meet you!

     

    Apply today to help us build something great—one patient at a time.

    In this role, there is the opportunity to -

    + Welcome patients with a warm, professional greeting to create a positive first impression and set the tone for the visit.

    + Guide patients through self-arrival technology or complete check-in at the desk based on their preference.

    + Collect copayments and applicable patient payments at the point of service while educating on financial responsibilities.

    + Update and verify patient demographics, insurance information, and consent forms to ensure accurate registration.

    + Schedule follow-up appointments and coordinate ancillary services to support continuity of care.

    + Promote the use of MyUPMC and assist patients with portal registration and digital engagement tools.

    + Educate patients on financial advocacy resources and connect them to appropriate support when needed.

    + Assist with resolving patient inquiries and follow up on unresolved issues to ensure service satisfaction.

    + Direct incoming calls appropriately and support administrative tasks such as scanning and faxing.

    + Demonstrate service excellence by performing service recovery and upholding UPMC standards and HIPAA compliance.

    Required

    + Completion of high school graduate or equivalent

    Preferred

    + Experience with personal computer-based applications, other various office equipment and proficient typing skills

    + Experience in a medical / billing / fiscal or customer service function

    + Knowledge of medical terminology

    + Prior experience with Medipac, Epic, or other health records systems

    Licensure, Certifications, and Clearances:

    + Act 34 with renewal

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran