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Be Part of Something New at Lighthouse Medical Group!

Join UPMC as a full-time Patient Services Representative (PSR) at our new Lighthouse Medical Group location! This is your opportunity to shape the future of healthcare from the ground up. Enjoy weekday-only hours (7:00 AM – 5:00 PM) with no weekends required and play a vital role in delivering an exceptional patient experience. In this front-facing role, you'll welcome patients, assist with check-in and check-out, verify insurance, collect payments, and promote digital tools like MyUPMC. Epic experience is preferred as we build efficient, patient-centered workflows from day one.

If you're passionate about service excellence, technology in healthcare, and being part of a collaborative and innovative team, we want to meet you!

Apply today to help us build something great—one patient at a time.

In this role, there is the opportunity to -

+ Welcome patients with a warm, professional greeting to create a positive first impression and set the tone for the visit.

+ Guide patients through self-arrival technology or complete check-in at the desk based on their preference.

+ Collect copayments and applicable patient payments at the point of service while educating on financial responsibilities.

+ Update and verify patient demographics, insurance information, and consent forms to ensure accurate registration.

+ Schedule follow-up appointments and coordinate ancillary services to support continuity of care.

+ Promote the use of MyUPMC and assist patients with portal registration and digital engagement tools.

+ Educate patients on financial advocacy resources and connect them to appropriate support when needed.

+ Assist with resolving patient inquiries and follow up on unresolved issues to ensure service satisfaction.

+ Direct incoming calls appropriately and support administrative tasks such as scanning and faxing.

+ Demonstrate service excellence by performing service recovery and upholding UPMC standards and HIPAA compliance.

Required

+ Completion of high school graduate or equivalent

Preferred

+ Experience with personal computer-based applications, other various office equipment and proficient typing skills

+ Experience in a medical / billing / fiscal or customer service function

+ Knowledge of medical terminology

+ Prior experience with Medipac, Epic, or other health records systems

Licensure, Certifications, and Clearances:

+ Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran