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Are you passionate about helping others and thrive in a fast-paced, patient-centered environment? UPMC’s Healthy Families Primary Care is seeking a dedicated and friendly Office Assistant I to join our team. In this role, you'll be the first point of contact for patients—scheduling appointments, answering phones, and ensuring a smooth and welcoming experience. Experience with phones, scheduling, customer service, and medical office operations is a plus, and we value candidates who bring warmth and professionalism to every interaction. If you're ready to make a meaningful impact in healthcare, we invite you to apply and grow with us!

This position will work Monday through Thursday from 7:00am to 5:00pm and Friday's from 7:00am to 2:30pm. No holidays or evenings are required and weekends will only be required on a voluntary basis.

_Title and starting pay rate of this position may vary based on years of experience._

Responsibilities:

+ Verify necessary information and records in the medical record and computerized scheduling system.

+ Schedule, coordinate, and reschedule patient's appointments.

+ Relay necessary messages to staff and providers.

+ Greet and register patients in a polite, prompt, helpful manner.

+ Provide any necessary instructions/directions.

+ Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

+ Maintain clean, orderly waiting area including beverage area and reading materials.

+ Prepare patient charts for upcoming appointments.

+ Answer telephone, screens calls, takes messages, and provides information.

+ Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

+ Complete necessary paperwork such as encounter forms and referrals.

+ Use computer system to generate information necessary for billing.

+ Answer questions regarding patient appointments and testing.

+ Complies with all UPMC Health System policies and procedures.

+ Maintain strict confidentiality related to medical records and other data.

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

+ High school diploma or GED is required.

+ 1 year work experience, preferably in a medical office setting.

+ Knowledge of medical terminology preferred.

+ Word processing and computer experience preferred. **Licensure, Certifications, and Clearances:**

+ Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran