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Overview

_Aerotek has an immediate opening for a Worker's Compensation Supervisor at the corporate office in Hanover, MD._

OVERVIEW

The Workers' Compensation Supervisor will preserve company assets via management of Workers' Compensation claims, as well as develop design and implementation of procedures, processes, and controls, required for managing Workers Compensation claims for Aerotek/Actalent/Aston Carter. Will oversee the daily activities of the Workers Compensation department. This includes direct supervision of the Claims Review Specialist, Return to Work Specialist and Compliance Analyst. Will be responsible for identifying loss trends and creating processes to mitigate those trends. Will set and manage performance requirements for the team.

ESSENTIAL FUNCTIONS

+ Provide ongoing training on workers’ compensation process including investigation, claims management and follow-through

+ Perform monthly audit of team’s calls, claims management and documentation

+ Drive excellent performance from your team that will bring sustain superior customer service and response time

+ Measure performance with key metrics such as calls abandonment, call waiting, etc.

+ Assist with development of strategies to increase overall productivity rates

+ Ensure adherence to polices for attendance and schedule.

+ Ensures that Claim Management team and adjudicates claims according to insurance industry standards, TPA’s best practices and state laws

+ Prepare monthly/annual results and performance reports

+ Provides reporting on TPA efficiency benchmarks

+ Coordinates claim reviews and claim audits

+ Supports the partnership with Regional Safety Managers to identify trends and opportunities for improvements in tools, training or processes and procedures.

+ Educates, trains, and assists the field office as to the workers compensation program, and their respective responsibilities in carrying out the workers compensation program

+ Monitors and updates state required medical panels and develops special handling for medical clinics used.

+ Ensure company adheres to the various state workers’ compensation laws

+ Interfaces with Clients and field offices on workers’ compensation issues

+ Maintains contact with outside law firms to ensure claims are being moved through the judicial process effectively and efficiently.

+ Oversees large loss, settlements, and reserves over Claims Review Specialist authority

+ Leads and manages special projects as assigned by Controller.

+ Performs administrative procedures including developing job descriptions, hiring, performance review and monitoring productivity.

SUPERVISORY OR MANAGEMENT DUTIES

This position may or may not have direct reports. In the event that an direct report is assigned, executes supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

_Education_

+ Bachelor's Degree in Business, Risk Management or similar field preferred or comparable combination of experience and professional certifications

_Work Experience_

+ 3+ years of experience (minimum) workers’ compensation claims management or risk management experience preferred OR

+ 2+ years of experience (minimum) prior supervisor experience in workers’ compensation required preferred

_Skills and Abilities_

+ Knowledgeable in workers compensation claims investigation and laws.

+ Multiple Jurisdictional experience

+ Ability to lead a claims team in the oversight of the TPA

_Licenses and Certifications_

+ Non Clinical\ARM - Associate in Risk Management Designation preferred Or

+ Non Clinical\AIC - Associate in Claims Designation preferred Or

+ Non Clinical\CPCU - Chartered Property Casualty Underwriter Designation preferred

+ Similar Industry-Related certification

Per Pay Transparency Acts: The range for this position is $75,000 - $100,000 + annual bonus potential of $5,000

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

+ Medical, dental & vision401(k)/RothInsurance (Basic/Supplemental Life & AD&D)Short and long-term disabilityHealth & Dependent Care Spending Accounts (HSA & DCFSA)Transportation benefitsEmployee Assistance ProgramTuition AssistanceTime Off/Leave (PTO, Primary Caregiver/Parental Leave)

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Our People Are Everything.™ Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

**Job ID** _2025-12588_

**Category** _Risk & Compliance_

**Location : Location** _US-MD-Hanover_