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Summary The Architect of the Capitol (AOC) is seeking a Retail Coordinator to support the Capitol Visitor Center (CVC) Retail Division. The Retail Coordinator is responsible for retail planning, merchandising, visual presentation, administrative functions, contract surveillance support, and store operational support for the CVC’s gift shops, e-commerce, and food operations. Responsibilities This position is pivotal to the successful execution of retail operations that enhance the visitor experience at the U.S. Capitol. As a Retail Coordinator, you will: Assist with merchandise presentation updates, signage, floor changes, seasonal promotions, and product launches. Determine initial product stocking levels and adjust based on sales trends. Collect and analyze sales data to support reporting and strategic decisions. Monitor vendor compliance with service standards, cleanliness, and staffing; gather feedback to assess contractor performance. Draft product copy for e-commerce and coordinate marketing activities with the Creative Marketing Division and eCommerce Manager. Manage calendars, prepare documents, coordinate meetings, and support safety initiatives for the Retail Division. Compile retail reporting requirements from various business lines, utilizing the Point of Sale and Financial Management Systems. Process purchase orders, manage merchandise documentation, and maintain historical merchandising databases. Acquire and maintain office equipment and develop office automation procedures and documentation. Provide customer service to visitors, respond to inquiries, and support retail business processes. Perform timekeeping tasks, cash handling duties, daily cash counts, deposit preparation, and reconciliation for the gift shops. Ensure compliance with OSHA, AOC, and safety regulations, including use of PPE and participation in safety training. Other duties as assigned. Requirements Conditions of Employment You must be able to pass a drug test. Your resume and question responses must demonstrate the job-related KSAs. You must meet the definition of specialized experience. A citizen of the United States; A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or A person who is currently an officer or employee of the Government of the United States.” You must be able to pass a drug test and background check. You must meet the definition of specialized experience. Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards. Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-08 grade level must have at least 52 weeks of specialized experience equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Coordinating retail operations, including merchandising, promotions, and inventory management. Supporting contract oversight activities (e.g., monitoring vendor performance, maintaining compliance logs). Utilizing financial or point-of-sale systems to compile data and prepare reports. Performing administrative functions, such as preparing purchase orders, managing schedules, and processing timekeeping. Providing customer service and cash handling responsibilities in a retail environment. Education There are no educational requirements for this position. Additional Information Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC’s suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test. The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol. The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc\_1185221678150.shtm The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability. This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis. Moving expenses are not authorized. Relocation expenses are not authorized. Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency. This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol. Please be advised that federal retired annuitant candidates may only be considered as a temporary employee if the role can be filled in that capacity.