• Accounts Receivable Sponsored Collections…

    University of Michigan (Ann Arbor, MI)


    Accounts Receivable Sponsored Collections Intermediate Associate

    Job Summary

    The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers important financial and human resource transaction services to customers through processes and enabling technology.

     

    Reporting to the Sponsored Supervisor, you will serve as an important member of the UM-SSC Accounts Receivable Team. You will be responsible for processing accounts receivable-related requests received from internal and external customers by the SSC and completing all associated tasks. You will support invoice payment status follow-up for sponsored projects.

    Work Location:

    Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.

    Please note:

    + This appointment will go to the end of 12/31/26

    + Visa sponsorship is not available for this position

     

    Why Work at Michigan?

     

    In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

     

    + Seven paid holidays, one paid floating holiday, and four paid seasonal days.

    + A retirement plan that provides two-for-one matching contributions with immediate vesting

    + Many choices for comprehensive health insurance

    + Life insurance

    + Long-term disability coverage

    + Flexible spending accounts for healthcare and dependent care expenses

    Responsibilities*

    + Review and interpret agreements to ensure disputed billings were completed in compliance with sponsor requirements

    + You will maintain regular contact (by phone and email) with assigned customers

    + Manage customer correspondence to maintain account accuracy

    + Eagerness to research issues regarding payment status to provide accurate answers and resolution

    + Respond to payment status inquiries from internal and external customers

    + Apply sponsored research payments to the proper accounts per procedure

    + Keep research teams, internal partners (i.e., Sponsored Programs), and the Sponsored Supervisor informed about complications that may result in payment delays

    Required Qualifications*

    + High School diploma or equivalent

    + 1+ years of experience providing customer service

    + Intermediate level proficiency with data entry and computer skills

    + 1+ years of experience with business software solutions

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Additional Information

     

    The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: https://ssc.umich.edu/ .

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from the posting boards and filled.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    266650

     

    Working Title

     

    Accounts Receivable Sponsored Collections Intermediate Associate

     

    Job Title

     

    Accts Receivable Clerk Inter

     

    Work Location

     

    Ann Arbor Campus

     

    Ann Arbor, MI

     

    Modes of Work

     

    Mobile/Remote

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    Shared Services Ctr

     

    Department

     

    Shared Services Center - FIN

     

    Posting Begin/End Date

     

    7/29/2025 - 8/05/2025

     

    Salary

     

    $36,810.00 - $44,200.00

     

    Career Interest

     

    Finance