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Patient Services Associate - Pavilion

How to Apply

A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, your interest in and availability to work a varied schedule, and outline skills and experience that directly relate to this position.

Job Summary

Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family-centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service, including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical post-op desk position for the Operating/Recovery Rooms Department. The candidate will learn Post-Op Desk at Pavilion.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Run a PACU Room Log report, verify information

+ Temp Locate patients upon arrival to PACU

+ Request beds on Teletracking for patients when they arrive in PACU

+ Communicate with Admitting, Requesting hospital beds for patients

+ Order epidural, PCA, SCD, and CareFusion pumps per posted par level

+ Order General and ICU beds for next day?s first cases

+ Update PACU Log with patient slot numbers and where they d/c to

+ Page for EKGs and XRAYs

+ Coordinate updates and print supply requisitions

+ Professionally and politely field/route all PACU phone calls and guests

+ Scan Discharge Instruction and forward hard copies to Medical Records

+ Assist staff and guests with PACU-related questions

+ Provide clerical support when needed

+ Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others

+ Train new team members: Maintain accurate up-to-date training documentation and checklists

+ Consistently remain at the PACU Desk; provide hand off data at the end of shift

+ Other duties and projects as assigned

Required Qualifications*

+ High school diploma or General Education Development (GED) credential

+ 1-2 years of experience or a combination of education and experience

+ Excellent organizational, analytical and communication skills

+ Good investigative skills and strong attention to detail

+ Excellent customer service experience (preferably in a medical environment)

+ Demonstrated effective problem-solving skills

+ Self-directed, motivated and able to multitask

+ Prioritizes work and manages time

+ Demonstrated ability to communicate and collaborate effectively with members of the healthcare team

+ Work well with minimal supervision

+ Excellent attendance record and reliability

Desired Qualifications*

+ Knowledge of Perioperative and surgical environments

+ Experience with Epic/MiChart and Microsoft Teams

+ Familiar with UMHS policies and procedures

+ Basic medical terminology

+ Previous work/volunteer experience in a medical environment

Work Schedule

Afternoons, Monday-Friday, 8-hour days, 1:00pm-9:30pm

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

266899

Working Title

Patient Services Associate - Pavilion

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Post Anes Care Unit - PAV

Posting Begin/End Date

8/01/2025 - 8/15/2025

Salary

$41,600.00 - $53,352.00

Career Interest

Healthcare Admin & Support

Service Employees Intl Union (SEIU)

Surgical Services