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Patient Services Intermediate

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

The Michigan Medicine Orthotics and Prosthetics Center is a large multi-disciplinary clinic dedicated to providing high quality orthotic and prosthetic services for adults and children. The 30,000 square foot facility is located at 2850 S. industrial Hwy, Ann Arbor, MI. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

+ Generous PTO program

Why join the Michigan Orthotics and Prosthetics Team?

As an integral member of our front desk team, you will play animportant role in providing the highest quality customer service. We providestate-of-the-art services to adults and children requiring orthotic and prosthetic devices and are committed to providing outstanding customer service. For over 100 years the University of Michigan Orthotics and Prosthetics Center has provided exceptional service to a diverse patient population. We?ll work with you to master our electronic medical record (MiChart) and scheduling systems (Cadence) as well as Orthotic/Prosthetic specific programs. You will collaborate with other clinics to schedule appointments and verify insurances. In many cases, you?ll be the first and last person our patients and their families see as they visit our facilities.

Responsibilities*

+ Provide exceptional customer service, greet patients, and perform check-in and check-out functions.

+ Accurately and efficiently schedule patient appointments utilizing two EMR systems (MiChart & OPIE) after determining appropriate sub-specialty within a clinic based on prescription details.

+ Respond to urgent appointment requests/walk-ins.

+ Perform insurance verifications, update medical, financial, and demographic information.

+ Collect patient copays/payments, reconcile cash drawer in Cadence and run settlement reports as necessary.

+ Initiate and respond to telephone encounters in Cadence and OPIE messages in a timely manner to ensure optimal patient care.

+ Request and follow up on medical documentation on behalf of the patient to meet insurance requirements.

+ Schedule new and return visits determining appropriate sub-specialty within a clinic based on prescription and referral needs as well as urgency of the appointment request.

+ Provide clerical support for clinical staff as related to front desk responsibilities.

+ Provides front desk back-up support and coverage for UH and BCSC.

+ Participate in process improvement initiatives.

Required Qualifications*

+ Graduation from high school or an equivalent combination of education and experience

+ 3 - 4 years of experience

+ Exceptional interpersonal skills.

+ Must be organized, multi-tasking self-starter and self-motivated with strong problem-solving skills.

+ Position requires individual to be flexible and exhibit professionalism in all interactions and communications.

+ Strong and effective communication skills.

+ Demonstrates active listening, written, verbal and information technology skills.

+ Working knowledge of basic medical terminology.

+ Prior experience performing complex scheduling.

+ Ability to work well within a team.

Desired Qualifications*

+ Demonstrated proficiency with MiChart, Epic, Cadence, Outlook, experience preferred.

+ Bachelor's Degree in Healthcare Administration, Business Administration, Health Information Management, or equivalent background and/or work experience.

Work Schedule

This will be a Full-Time (Non-Exempt), 40 hours per week; Monday ? Friday schedule.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

266954

Working Title

Patient Services Intermediate

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Orthotics&Prosthetics Ctr

Posting Begin/End Date

8/01/2025 - 8/25/2025

Salary

$43,680.00 - $56,014.40

Career Interest

Service Employees Intl Union (SEIU)