"Alerted.org

Sr. Business Solutions Architect - Lending Operations

Job Details

Job Location

Remote - TN - Knoxville, TN

Remote Type

Fully Remote

Description

BASIC FUNCTION:

+ Highly Advanced knowledge of the DNA Core Platform

+ Extensive banking experience in Lending Operations (Front End and Back Office)

+ Highly Advanced troubleshooting skills

+ Partners with staff and developers to solve business challenges through technology solutions

+ Mentor Business Analyst and SME’s in order to expand their knowledge of the system/banking operations

ESSENTIAL FUNCTIONS:

+ Act as an escalation point for the banks SME’s to assist with complex Lending operational issues that require higher level triage.

+ Review software release notes and communicate to the appropriate business area where changes and enhancements are forthcoming .

+ Assist with the setup and testing of new products, services, and enhancements.

+ Assist in the software development process by:

+ Identifying complex business issues that can be resolved with a technology solution

+ Write the business requirements and development story for new functionality

+ Be a liaison between development and the business if there are functionality questions

+ Develop Test Plan, Test Schedule, Test Scenarios, and Test Cases

+ Work with training and the business to roll out new functionality items

+ Participate in root cause analysis with development

+ Other tasks as needed

+ Analyze data to help support business requirements gathering, data quality and marketing analytics

+ Audit system data to ensure that Products are functioning as designed and meet our disclosure requirements.

+ Manage internal and external helpdesk tickets and be a liaison between our business and external vendors.

+ Superior ability to influence team members, foster close working relationships, facilitate meeting and follow-up with action items

SKILLS, KNOWLEDGE, AND TRAINING:

+ Critical thinking is a must

+ Must be flexible and willing to adapt to ever changing business needs

+ Excellent communication skills needed to share data with business owners

+ Advanced SQL Skills and understanding of the DNA Core Database Tables/Functionality

+ Strong background in Lending Operations

REQUIRED EXPERIENCE

+ 15+ Years of Banking Experience with a concentration in Lending Operations

+ Ability to coordinate with development teams and business owners to ensure testing times align with project goal

+ Ability to communicate clearly to team, written and oral, regarding testing results

+ Familiarity with building test plans/scenarios

PERSONAL ATTRIBUTES

+ You have a passion for taking care of our customers

+ Strong written and oral communication skills

+ High Technical Aptitude

+ Ability to present and translate complex solutions into general terms

+ Ability to coach and mentor Business Analysts and play a part in their career and knowledge growth

WORKING CONDITIONS

+ Overtime hours as required

+ Sitting for extended periods of time

+ Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components

REQUIREMENTS

+ 15+ years’ work experience in applicable field is preferred

SouthEast Bank is an equal opportunity employer. It is our policy to treat all individuals equally, regardless of race, color, religion, sex, gender, national origin, disability, age, genetic information, sexual orientation, transgender/gender identity, sexual preference, or service in the armed forces.