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Nammo Composite Solutions, a manufacturer of advanced composites and integrated structures, is seeking a qualified applicant to serve as the bridge between our local manufacturing site and our shared service IT department. This role supports both strategic technology initiatives and day-to-day IT operations, ensuring seamless integration of cybersecurity controls, systems support, and technology alignment that enables safe and efficient production.

Primary Responsibilities:

+ Collaborate with shared service helpdesk supervisor to manage and resolve open IT support tickets, often addressing issues directly.

+ Act as liaison between technical team and the business stakeholders to translate functional needs into system specifications.

+ Serve as the site liaison for cybersecurity compliance, working closely with shared services to ensure controls (e.g., NIST SP 800-171) are implemented, updated, and documented.

+ Author, revise, and maintain some procedure and policy documents to support compliance and operational clarity.

+ Support manufacturing engineering teams in deploying and monitoring IoT devices, ensuring reliable data backups and secure network communication.

+ Contribute to technology strategy development by aligning site needs with digital tools, infrastructure improvements, and operational goals.

+ Coordinate hardware setup, including laptops, printers, and mobile devices for both office and factory personnel.

+ Assist in the rollout and troubleshooting of software tools related to production and business operations, such as digital work order systems and manufacturing applications.

Qualifications:

+ 3+ years of experience in IT coordination or systems support, preferably within a manufacturing or defense-related environment.

+ Strong understanding of cybersecurity frameworks and compliance standards relevant to DoD contracting (e.g., NIST, CMMC)

+ Experience working in hybrid IT environments with remote/shared service departments.

+ Excellent interpersonal, documentation, and project coordination skills.

+ Ability to manage technical priorities in a fast-paced, high-stakes environment.

+ CompTIA Security+, CompTIA Network+ Desired

Preferred Skills:

+ Familiarity with IoT device management in manufacturing settings

+ Experience implementing software deployment strategies that align with business goals

+ Competency in technical writing for procedures and policy documentation

+ Good general IT knowledge, including Microsoft Windows, Office 365, Teams and basic understanding of networking principles.

+ Understanding of Active Directory and user account management.

+ Basic troubleshooting of printers, laptops, desktops and mobile devices.