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Commercial Operations Analyst | Commercial Operations | Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Commercial Operations Analyst who is local to one of our offices (Chicago, IL; Carmel, IN; Charleston, SC; Toronto, ON) to join our Commercial Operations team to help shape how we deliver an exceptional customer experience post-sale. The Commercial Operations Specialist will partner with Customer Success and Support leaders to bring clarity to their operations, surface insights that drive smarter decisions, and enable our teams to deliver more value to customers.

How You’ll Spend Your Time

+ Combine strong technical skills in analytics and systems with the business acumen to act as a thought partner to leaders

+ Partner with Customer Success and Support leaders to define, measure, and report on KPIs that drive customer retention and growth

+ Provide actionable insights and recommendations to senior stakeholders based on data trends, anomalies, and performance indicators

+ Build and maintain scalable, intuitive dashboards in Tableau to track team performance and customer engagement

+ Identify operational bottlenecks and propose solutions to improve efficiency and the overall customer experience

+ Support the refinement of customer segmentation, health scoring models, and engagement strategies

What Kind of Things We’re Most Interested in You Having

+ Previous experience in Commercial Operations, Business Operations, Analytics, or a related role within a SaaS company

+ Proven success in surfacing actionable insights that improve team performance and customer outcomes

+ Knowledge of platforms like Tableau, Excel/Google Sheets (including pivot tables and advanced formulas), and Salesforce

+ Excellent analytical and problem-solving skills, with the ability to distill complex data into actionable insights.

+ Sincere interest in building scalable systems and processes that empower customer-facing teams

+ A knack for working collaboratively across functions in a dynamic, fast-paced environment

+ Excellent communication skills, with the ability to translate business needs into technical deliverables and insights

+ Able to work from one of our offices (Chicago, IL; Carmel, IN; Charleston, SC; Toronto, ON) 3 days per week

+ Able to travel within Canada and US as needed (passport required)

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.