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Job Summary

Patient Access Specialist (Fulltime)

Shift: Monday – Friday | shift hours between 7:30AM – 5:00PM, half day Friday

Join Our Team and Make an Impact!

At Novant Health Martinat Rehab Center, you’ll play a vital role in delivering exceptional patient experiences right from the start. As a Patient Access Specialist, you are the first point of contact for patients, providing friendly, efficient, and compassionate service that helps them navigate their care journey with confidence and ease.

Why Novant Health?

+ Work a balanced schedule with four full days and a half-day Friday

+ Grow your skills within a supportive, mission-driven organization

+ Be part of a diverse and inclusive culture where every team member’s strengths are valued

+ Contribute to remarkable healthcare delivered with compassion and respect

Our Commitment:

We believe a sense of belonging strengthens our ability to care for our communities. Novant Health welcomes applicants from all backgrounds and life experiences to apply and grow with us.

Responsibilities

+ Manage pre-registration, registration, and verification of patient demographic and financial information

+ Accurately identify and collect payments while working closely with insurers, staff, and medical providers

+ Stay current with Federal and State regulations as well as Joint Commission requirements to ensure compliance

+ Collaborate across departments to promote a smooth patient flow and meet departmental goals

+ Receive cross-training in multiple administrative functions and registration areas to provide flexible support

+ Thrive in a fast-paced, dynamic environment that values teamwork and quality performance

Qualifications

+ Education: High School Diploma or GED, required.

+ Experience:

+ Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred.

+ One year Customer Service experience in any field, preferred.

+ One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred.

+ Additional Skills (required):

+ Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points.

+ Additional Skills (preferred): Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits.

Job Opening ID

105944