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ESSENTIAL DUTIES AND RESPONSIBILITIES

The Operations Manager is a member of the Education Division and reports directly to the Director of Operations. They are responsible for providing administrative support for all Education Division programing, assisting with Human Resources related tasks, and with planning and overseeing short and long-term projects. Specific responsibilities include:

Operational duties:

+ Oversee and/or manage the boarding and training of all Education Division new hires;

+ Along with program/division management, plan and implement staff trainings, development/programming activities, fundraising activities, Center events and other internal/external meetings as scheduled;

+ Manage purchase and distribution of MetroCards, MTA transportation passes and mailing stamps;

+ Provide assistance and support to program operational activities such as audits, work planning session, grant proposals, outreach activities and intake process;

+ Assists Director of Operations with preparation of files for audits;

+ Perform periodic review/audit of contracts to ensure regulatory compliance; make recommendations for solutions as appropriate

+ Troubleshoot and implement innovative solutions to administrative issues as they arise;

+ Assist with management and coordination of payments for vendor accounts as needed;

+ Assist with the preparation of annual budgets and program and budget modifications;

+ Collaborate with Director of Operations and other Division leaders to further develop and implement systems and procedures relative to program administration as well as operational functions for maximum efficiency

+ Provide suggestions and insight on how to improve on, or develop new initiatives and campaigns to foster growth within the Education Division;

+ Develop and review branding for Education Division and represent Education Division at Brand Champions meetings/events;

+ Serve as liaison for inter-organizational initiatives, including Brand Champions

+ Work with the RiseBoro Community Affairs Team to utilize various platforms to create, develop and implement innovative promotional strategies and showcase social services;

+ Provide support to Community Affairs with photographs, video and overall marketing materials;

+ Complete additional operational and administrative tasks as assigned by Director of Operations and Vice President.

Special Projects:

+ Work with Director of Operations and senior staff to develop, implement and track methods of assessing the performance of each program with the use of measurable KPIs

+ Work closely with the Director of Operations to develop, implement and maintain reporting tools such as spreadsheets, graphs and dashboards;

+ Coordinate and assist in the RFP process and grant management activities for all potential Education funding, working alongside Community Affairs to execute proposals and grant requests.

Human Resources duties:

+ Act as a liaison between HR and Division to assist with recruitment and hiring of all Education Divisions staff in compliance with agency, contractual and other regulatory agencies policies and procedures, including but not limited to:

+ Submission of job requisition to Director of Operations

+ Coordination of applicant screening and interview arrangement

+ Provide support to Director of Operations in making final hiring and compensation decisions

+ Involvement in development and continued update of the HRIS;

+ In collaboration with Recruitment Coordinator, participate in job fairs;

+ Periodic auditing of employee database to ensure accuracy; report all data discrepancies to HR department;

+ Work with the HR team to schedule trainings for division, as necessary;

+ Work with HR to coordinate staff meetings, open enrollment and information sessions for employee benefits;

+ Maintain necessary files for audits including DOH and DOE roster(s) and submission of DOH expungement forms bi-yearly

+ Maintain confidentiality at all times

Staff Development

+ Coordinate with representatives from other Divisions to bridge gaps in onboarding and training, ensuring staff are oriented to programming across the agency;

+ Coordinate with IT to ensure appropriate set-up of all new staff;

+ Assist with the planning and implementation of staff trainings, development activities, fundraising activities, and division-wide events;

COMPETENCIES

+ A minimum of three to five years of experience performing administrative or direct service work; in a non-profit setting strongly preferred

+ Experience in a fast-paced environment

+ Excellent verbal and written communication skills

+ Proficiency with various computer programs including Microsoft Office programs and Google Docs

+ Experience coordinating projects and/or program initiatives

+ Detail oriented, disciplined and organized

+ Ability to manage time effectively

+ Entrepreneurial spirit, ability to problem solve and build relationships

+ Ability to manage multiple tasks simultaneously and execute goals

+ Ability to maintain confidentiality and use appropriate discretion

+ Big-picture thinking and a visionary

+ Ability to work independently as well as collaboratively with a team, as required and necessary

+ Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)

EDUCATION EXPERIENCE

+ Bachelors Degree required; or

+ Associate Degree and 3 years of relevant work experience in related field;

+ Any combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifying.

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.