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Ability Analyst - C410ANSr Ability Analyst - C409AN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. Join our Short-Term Disability and Absence Management Disability Team. The Short-Term Absence Management Disability Analyst quickly investigates claims to determine if the insured person qualifies for short-term / absence management benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Short-Term Absence Management Disability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

WORK ARRANGEMENTS:

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

RESPONSIBILITIES:

+ Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.

+ Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim.

+ Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion.

+ Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight.

+ Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

QUALIFICATIONS:

+ 1+ years of experience providing quality customer service is required.

+ 2+ years of claim experience is preferred.

+ Associate or Bachelor’s Degree is preferred but not required.

+ Medical terminology experience is preferred.

+ Professional verbal and written communication skills.

+ Ability to excel in an ever changing high-volume environment.

+ Readily able to champion change and innovation.

+ Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment.

+ Ability to thrives in a structured team environment.

+ Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

ADDITIONAL INFORMATION:

Depending upon experience and skillset this can be considered as a T10 (Ability Analyst) or a T9 (Sr. Ability Analyst).

Start Date: 9/29/25

Training Hours: Monday -Friday Core business hours

Length of Training: 5 weeks

Work Hours After Training: Monday- Friday Core business hours

Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

INTERNET REQUIREMENTS:

+ For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) 100MB download/10MB upload. Contact/Call center role using Genesys softphone and Citrix/ATO users. Users who participate in frequent Teams video conferences, as well as those who download/upload large file content throughout the workday.

+ To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$45,760 - $64,300

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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Every day, a day to do right.

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

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