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At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Responsibilities:

+ Provides support to BayCare's IS customers for computer, application, system, device, access and hardware issues.

+ Identifies, researches and resolves technical problems of moderate complexity.

+ Provide excellent and timely technical support and troubleshooting for systems.

+ May coordinate with other teams or departments to resolve customer incidents and fulfill user requests.

+ Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions.

+ Perform other duties as assigned.

Minimum Qualifications:

+ High School/GED is acceptable with 3 years of experience in an IT Help Desk role or A+ Certification

+ 1 year of IT Helpdesk Experience required with Bachelors Degree

BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!

Status:** **Full Time, Exempt: No

Shift Hours:** **7-3:30p

Weekend Work:** **Occasional

On Call:** **Yes

**How often will this team member be working remotely?** Onsite 3 - 4 days a week

Equal Opportunity Employer Veterans/Disabled

**Position** Helpdesk Technician

**Location** Tampa:BayCare Data Center | Business and Administrative | Full Time

**Req ID** null