• Patient Access Team Leader

    Trinity Health (Springfield, MA)


    Employment Type:

    Full time

    Shift:

    Day Shift

    Description:

    Come help lead our Patient Access team at Mercy Medical Center, a member of Trinity Health Of New England!

    Position Purpose

    Team leader is responsible for pre-registration, registration and admission functions. This team lead position will be responsible to ensure a smooth workflow for the registration team. They will be responsible for monitoring copayments, productivity and cover open shifts as needed. This person works closely with other Department Leadership.

    What you will do

    + Greet patients at specific service areas and checks a pre-registered patient into the registration system by elevating the patient visit in the system, verifying demographic information, and collecting patient liability

    + Collect, process and reconcile patient liability when indicated by following department procedures

    + If the patient has not been pre-registered, complete patient registration process

    + Responsible for working with multiple department/hospital and web-based systems

    Minimum Qualifications

    + Minimum High School diploma or equivalent

    + 3-5 years admitting experience required

    + Patient access hospital experience strongly preferred

    + Medical Office, hospital or physicians billing experience

    + Knowledge of medical terminology and medical insurances

    Position Highlights and Benefits

    + 40 Hours per Week 7-3:30

    + Great Benefits and Health Insurance Coverage - Starting Day 1

     

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    Ministry/Facility Information

     

    Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

     

    Our Commitment

     

    Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

    Our Commitment to Diversity and Inclusion

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

     

    Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

     

    EOE including disability/veteran