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Working Title: Operations Supervisor

Job Class: Human Services Supervisor 1

Agency: Human Services Dept

+ **Job ID** : 87972

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 08/01/2025

+ **Closing Date** : 08/14/2025

+ **Hiring Agency/Seniority Unit** : Human Services Dept / DHS Central Office MMA

+ **Division/Unit** : Aging and Disability Services /Aging and Adult Services

+ **Work Shift/Work Hours** : Day shift

+ **Days of Work** : Monday - Friday

+ **Travel Required** : Yes, up to 10%

+ **Salary Range:** $30.10 - $43.59 / hourly; $62,848 - $91,015 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 216 - Middle Management Association/MMA

+ **FLSA Status** : Exempt - Executive

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

_This position is eligible for_ _telework_ _up to 50% of scheduled workdays_ [RS1] _for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance._

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Operations Supervisor will supervise the AASD (Aging and Adult Services Division) Operations Team, which is responsible for providing core centralized operational supports across the entirety of the Aging and Adult Services Division, Minnesota Board on Aging (MBA), and Nursing Facility Rates and Policy Division (NFRP). Operational support includes developing and managing administrative policies and procedures, providing administrative support to the division, providing meeting and event support, and serving as technical support liaison. The Operations Supervisor also serves as Continuity of Operations (COOP) coordinator for AASD. Responsibilities include:

+ Exercise supervisory authority to ensure that applicable labor agreements and plans are equitably administered and employees under my jurisdiction will effectively perform assigned job duties to achieve the annual objectives of the team

+ Manage and direct the development of administrative and operational policies and procedures related to core centralized supports. Provide oversight of all operations tasks. Support MBA and AASD Continuity of Operations (COOP) plans

+ Develop ongoing systems and methods to train division staff on operational policies and procedures

+ Define and manage the strategic plan for the Operations Team, providing direction and overall work priorities to ensure operations, staffing, and other resources align with Division and Department objectives and comply with federal and state standards

Minimum Qualifications

Demonstrated leadership experience*

*Leadership experience can include:

+ Experience as a supervisor, leadworker, team lead, project lead;

+ Completion of a State of Minnesota leadership program (e.g. ELI, L4);

+ A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

+ 1+ year of experience identifying issues, goals and strategic actions

+ 100+ hours per year time commitment

AND

4 years of specialized professional work experience demonstrating the following:

+ Data and information management procedures and systems such as document management, data retention, and other office procedures and terminology

+ Business and management principals involved in planning, resource allocation, production methods, and coordination of people and resources

+ Business practices for managing office operations, communications, and workflows

Preferred Qualifications

+ Advanced skills in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, Visio, SharePoint, Project Management Software); ability to learn, understand and apply new technologies

+ Excellent written and verbal communication skills, with the ability to create clear, concise, and impactful content for diverse audiences

+ Demonstrate strong human relations skills; communicate clearly and professionally with a variety of individuals/groups, in person and in writing

+ Ability to develop clear written policies and procedures to guide division and admin staff

+ Variety of experiences working effectively with others from different backgrounds and/or cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.