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As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

Quad is currently seeking a Fulfillment Account Specialist to work in the West Allis Warehouse Location. The Fulfillment Account Specialist is responsible for supporting Fulfillment Clients. This includes engaging with clients and fulfillment operations to produce a high quality of work while meeting both group’s needs. In this role the FAS supports specific client expectations around orders, reporting, and billing requirements within expected SLAs.

The job duties for this position include, but are not limited to:

+ Item Creation for various Clients

+ Add to the system all manual orders

+ Investigate any order issues

+ Back up current Account Specialist on different accounts.

+ Be able to work in a small area, with others in proximity.

+ Update inventories as needed

+ Add ASN to the system as needed

+ Communicate with clients as needed in email and meetings

+ Work on the floor as needed to pick or pack or assist with inventory updates such as counting, combining or scanning products.

+ Educate client on Client facing tools related to order status and item details.

+ Create and submit reports to support client needs and requirements.

+ Issue Resolution of internal barriers with operations and client needs being met.

+ Support the SLA requirements for the clients by communicating and working with operations to make sure it’s happening.

+ Communicate and support client needs in the onboarding phase to ensure the client needs are being met and the processes to support client are put in place.

+ Facilitating the item review for obsolete materials in the inventory from review and destroy process.

Specific Duties & Responsibilities

Field customer and sales representative emails/calls and respond to their requests in a prompt and professional manner. Assist in fulfillment responsibilities as required. Scheduled hours M-F 7 am – 3:00 pm, with overtime as required.

Education and Qualifications:

+ HS diploma or equivalent and 1 to 3 years of experience in a customer service environment.

+ Proficient in Microsoft Office Tools (Outlook, Word, Excel) and office equipment.

+ Familiarity with small package shipment software (FedEx, UPS, DHL) a plus.

+ Must be self-motivated, detail oriented, and possess good follow-up skills and excellent communication and organizational skills.

General characteristics of the successful candidate include:

+ The ability to organize and manage multiple tasks and priorities in a fast-paced environment with minimal supervision.

+ A self-starter requiring little day-to-day direction. Has the ability to work independently and collaboratively.

+ Works well under pressure with real deadlines and customer commitments at stake. Extreme attention to detail and effective problem-solving skills. Proficient and professional interpersonal communication skills.

+ A hard worker with commitment to the satisfaction of customer requests.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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