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Patient Account Representative - OP
- Emory Healthcare/Emory University (Atlanta, GA)
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Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
+ Comprehensive health benefits that start day 1
+ Student Loan Repayment Assistance & Reimbursement Programs
+ Family-focused benefits
+ Wellness incentives
+ Ongoing mentorship, _development,_ and leadership programs
+ And more
Description
REQUIREMENTS:
+ This position requires a comprehensive understanding of accounts receivable management in a healthcare setting.
+ Demonstrates working knowledge of all major insurance payers, Auto, Work Comp and Liability insurance carriers preferred.
+ AR: Responsible for all aspects of insurance follow up and collections, including making telephone calls, accessing payer websites and filing appeals.
+ CREDIT BALANCE: Responsible for all facets of refunds and credit balance resolution including direct phone calls to Patients, Insurance Companies, and other departments as necessary in order to resolve credit balances.
+ CUSTOMER SERVICE: Provides excellent customer service through final resolution which includes answering patient inquiries via verbal and written communication. Responsible for contacting patients regarding past due amounts.
+ PRE-CERTIFCIATION: Under minimal supervision, responsible for reviewing all types of scheduled accounts to ensure that certification has been obtained. Will maintain open communication and be available to various department stakeholders for feedback/updates on case status.
+ SPECIALTY BILLING: Specialty Billing team members are responsible for all aspects of billing and follow up for exception workflows within AR. This includes, but is not limited to: Transplant, Company Accounts, Bundled Arrangements, Workers Compensation, and Executive Health.
MINIMUM QUALIFICATIONS:
+ High School Diploma or equivalent and four (4) years healthcare related experience OR any combination of equivalent education and experience.
+ Knowledge of Medicare, Medicaid, and other contract payers (HMO, PPO) preferred. CPAR (Certified Patient Account Representative) preferred.
+ Typing skills with a minimum of 35 wpm and good communication skills.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.
Connect With Us!
Connect with us for general consideration!
**Division** _The Emory Clinic_
**Campus Location** _Atlanta, GA, 30342_
**Campus Location** _US-GA-Atlanta_
**Department** _TEC Urology - SJH_
**Job Type** _Regular Full-Time_
**Job Number** _136468_
**Job Category** _Business Operations_
**Schedule** _8a-4:30p_
**Standard Hours** _40 Hours_
**Hourly Minimum** _USD $20.10/Hr._
**Hourly Midpoint** _USD $26.13/Hr._
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
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