• IT Support Specialist

    Insight Global (Kansas City, MO)


    Job Description

    Insight Global is seeking an IT Support Specialist in the Kansas City, MO area. This role is the forward-facing IT support for healthcare providers, including onboarding, credentialing, and application access. The specialist will join a team of five and work closely with the medical staff and informatics offices, triaging tickets and provider calls, and resolving issues such as EMR access and e-prescribe setup. Responsibilities include supporting providers, residents, and handling backlog tasks, educating users on Patient Keeper workflows and access, and visiting provider lounges and units to offer assistance. This candidate will start ASAP.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    1-2 years' experience using Meditech 5.6

     

    1-2 years' experience using Patient Keeper

     

    Healthcare background (e.g. medical assistant, hospital transporter, secretary)

     

    1-2 years' experience installing and setting up mobile device applications including EMR for providers both on Apple and Android

     

    Strong customer service skills - a go-getter mentality who is consistent and persistent

     

    Reliable transportation (mileage will be reimbursed)

     

    Able to pass a drug test including medical marijuana Bachelors degree

     

    1-2 years' experience using ServiceNow for desktop support

    1-2 years' experience working directly with Providers null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].