• IT Support Technician

    Insight Global (San Francisco, CA)


    Job Description

    We are seeking a highly skilled and proactive IT Support Technician to join our team in San Francisco. This is a contract position with the potential to convert to a permanent role for the right candidate, contingent on headcount availability and performance.

     

    Youll be the go-to expert for onsite technical support, delivering white-glove, Level 34 assistance in a fast-paced, Mac-centric environment. This role is ideal for someone who thrives on solving complex problems, enjoys face-to-face support, and is passionate about delivering exceptional user experiences.

     

    ________________________________________

    Key Responsibilities:

    Onboarding & Offboarding:

    Hardware setup and configuration

     

    System access provisioning

     

    Shipping and retrieval of equipment

     

    Running onboarding sessions and supporting monthly all-hands meetings

    Hardware & Asset Management:

    Laptop provisioning and purchasing

     

    Remote device management and troubleshooting

     

    Managing office tech (computers, printers, phones, etc.)

    Technical Support:

    Provide in-person support at the lock-up bar

     

    Handle advanced support tickets and monitor Slack queues

     

    Occasional offsite support as needed

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

    Experience:

    Minimum 3 years of professional IT support experience

     

    Strong background in Mac OS environments

     

    Experience with Lenovo and ThinkPads preferred

    Technical Skills:

    Proficient with Google Suite and Google Admin

     

    Familiarity with Jamf and Okta provisioning

     

    Comfortable using Slack, Zoom, Notion

     

    Experience with Reftab and Allwhere hardware

     

    Basic understanding of Zoom administration

    Soft Skills:

    Strong communication and interpersonal skills

     

    Ability to work independently and manage priorities

    Customer-focused mindset with a proactive approach null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].