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Client Patient Coordinator- Internal Medicine

Join Our Growing Team at Austin Veterinary Emergency and Specialty Center!

Are you a dedicated technician assistant looking to advance your career in a thriving, collaborative, and progressive environment? At Austin Veterinary Emergency & Specialty (AVES), we're growing rapidly—adding new doctors, expanding services, and launching departments—as we prepare to move into our brand-new, state-of-the-art 45,000 sq. ft. hospital.

As part of our growth, we're hiring for multiple technician and assistant roles across departments. We're seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.

Austin Veterinary Emergency and Specialty Center (AVES) is seeking a Client Patient Coordinator (CPC) to join our Internal Medicine team and help provide high quality patient care.

Overview:

Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.

Compensation:

+ $21-$23 hourly, based on experience

Schedules Available :

+ Full Time

+ Schedule: TBD

Primary Responsibilities:

+ Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow

+ Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion

+ Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions

+ Provide outstanding client service while supporting a “Fear Free” environment for patients and their owners

+ Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams

+ Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care

+ Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments

+ Demonstrate strong multitasking and time management skills in a fast-paced clinical setting

+ Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team

+ Collaborate closely with specialists and support staff to improve workflow and patient outcomes

+ Uphold confidentiality, professionalism, and attention to detail in all aspects of the role

Requirements:

+ High School Diploma or equivalent

+ At least 2 years of experience in a customer service role is required.

+ At least 2 years of experience in a veterinary role , dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.

+ Culture builders —team players eager to promote trust, collaboration, and a positive work environment.

+ Adaptability —individuals willing to go the extra mile to ensure the best patient and client experience.

+ Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Benefits Include:

+ 401(k) with matching

+ Health, Dental, and Vision insurance

+ Health Savings Account (HSA) / Flexible Spending Account (FSA)

+ Life and Disability insurance

+ Paid Time Off (PTO) and Holidays

+ Employee Assistance Program and Discounts (including Pet Discount)

+ Professional development and tuition assistance

+ Uniform stipend

+ Retirement plan

Why AVES?

Austin Veterinary Emergency and Specialty Center (AVES) has been established in the Austin community for 9 years serving the Austin pet community. We are a robust 24/7/365 veterinary facility that offers Emergency, Critical Care, Internal Medicine, Surgery, Neurology, Oncology, Diagnostic Imaging, Interventional Radiology and Cardiology services. In approximately 6 months, we will be relocating our hospital to a new location (within 2.6 miles from our current location) which will allow us to expand our services and provide growth opportunities for our staff. AVES core values of Kindness, Integrity, Collaboration and Consistently are our driving forces that help us provide top notch medical care and customer service to the Austin Community. We have a strong focus on the continued education of our staff through an on-site Education Program that provides job training for our support staff.

We would love to hear from dedicated veterinary professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!

For more information about our hospital, please visit https://www.austinvets.com

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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