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Job Description

A client in the Franklin, TN area is seeking a motivated IT Asset Management Specialist to join their team. This role involves managing the lifecycle of IT assets, including building and troubleshooting computers, and handling asset intake and disposal. The ideal candidate will have experience with hybrid solutions, particularly MS Autopilot or Co-Pilot, and be detail-oriented with strong organizational skills.

Key Responsibilities:

- Build and configure computers, ensuring all assets are properly tagged and recorded. Their current resource may send out 80-90 a month.

- Manage the intake and disposal of IT assets, updating records in the asset management and ticketing systems.

- Assist with procurement tasks, including record-keeping of assets and asset disposals.

- Troubleshoot and resolve issues with IT assets, ensuring minimal downtime.

- Troubleshoot and install MS Co-Pilot/Autopilot in computers.

- Handle large amounts of data, performing tasks such as data entry, manipulation, and generating reports using Excel to keep, sort, and file reports containing asset information.

- Maintain a high level of productivity and motivation, contributing to a positive team culture.

Work Schedule: Monday-Friday 8:30 AM to 5:30 PM.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- Relevant IT support experience

- Experience resolving high-volume ticket loads.

- Experience working across multiple ticketing systems.

- Strong communication skills- able to translate issues to other team members.

- Ability to build, image and configure computers.

- Excel for data entry and report generation.

- Ability to build, setup and troubleshoot computers before hardware is sent out for team use.

- Familiarity with ticketing systems such as Track-It or ServiceNow.

- Available to work onsite 5 days a week in Franklin, TN, with occasional travel to the downtown location when needed. - Experience with MS Autopilot or Co-Pilot. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].