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Job Description

Perform skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials.

Primary Roles & Responsibilities

• Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.

• Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary.

• Perform upgrades and additions to cabling infrastructure systems in order to increase functionality and usability.

Travel usually within a 2-hour radius (but could be more) to customer locations performing service work as needed. Position pays for travel time.

Manage work tickets according to customer SLA's using Service Now ticketing system.

Must have basic computer skills such as Microsoft 365, WebEx, putty, wireshark

Must be available when the work is requested. Working hours can be early mornings or late evenings

Must be able to be part of a paid rotating on-call schedule with other technicians.

40 hours not guaranteed

• Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.

• Minimum 2+ years experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.

• Proven ability to install, terminate & test low voltage cables & fiber optical cables to include twisted pair cable, coax, power limited tray cable, stranded & solid conductor low voltage cable, single mode & multi-mode fiber optical cables.

• Industry and manufacturer specific experience and/or certifications preferred (examples: BICSI, Panduit, Commscope, Siemens, Corning, Leviton, Ortronics, AV, Fiber Optic, Paging, etc).

• Comprehension of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security & wireless systems.

• Working knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.

• When required, healthcare specific certifications and experience (examples: infectious control, safety, bloodborne pathogens certifications, etc.)

• Comprehension of publications pertaining to standard cabling for telecom, data, security & wireless systems practices, engineering & Federal, State & local safety standards.

• Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.

• Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.

• Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame.

• Valid drivers license and ability to safely drive company vehicles.

Physical Requirements null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].